HT201077: Get help using iCloud Photo Sharing and shared albums

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Agny@go2

Q: Hello, I have recently changed my Iphone 4s to Iphone 5. Althought I follow all instructions after taking the photo it is not being moved to photo streem via Icloud. Please advise how to make it wor?Thank you. Agny

Hello, I have recently changed my Iphone 4s to Iphone 5. Althought I follow all instructions after taking the photo it is not being moved to photo streem via Icloud. Please advise how to make it wor?Thank you. Agny

iPhone 5, iOS 7.0.2

Posted on Jan 5, 2014 4:36 AM

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Q: Hello, I have recently changed my Iphone 4s to Iphone 5. Althought I follow all instructions after taking the photo it is not bein ... more

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  • by sheila_m.,

    sheila_m. sheila_m. Jan 7, 2014 6:43 AM in response to Agny@go2
    Community Specialists
    Jan 7, 2014 6:43 AM in response to Agny@go2

    Hello Agny@go2,

     

    Congratulations on your new iPhone!  It sounds like the photos you take are not being added to your Photo Stream on your new iPhone.  I recommend the steps below for the issue you described:

     

    I don't see photos in My Photo Stream on my iOS device.

    • From the Home screen, tap Settings > Wi-Fi. Make sure that Wi-Fi is turned on and your device is connected to a wireless network. If necessary, troubleshoot your Internet connection on your iOS device.
    • From your Home screen, tap Settings > iCloud > Photos (Photo Stream on a device using iOS 6) and make sure that My Photo Stream is turned on.
    • Ensure that the Camera app is closed on the device that took the photo. Photos will not upload from an iOS device to My Photo Stream until the Camera app is closed.
    • Ensure that your iOS device has not fallen below 20% battery power. To preserve battery life, Photo Stream downloading and uploading are disabled when the battery reaches this threshold. Downloading and uploading will resume once you charge your device and the battery charge is greater than 20%.

     

    You can find the full article here:

    iCloud: My Photo Stream troubleshooting

    http://support.apple.com/kb/ts3989

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.