I got an error message, that read that the video couldn't be played on my display. When I first downloaded the video, it played just fine for the first week or so. But then, this mornig, I got this message, that said that it couldn't be played on my display. I then deleted it, and redownloaded the video. It then started playing just fine. What do you think went wrong?
MacBook Pro, OS X Mavericks (10.9.1), iTunes
Hi CP Jake,
Welcome to the Support Communities!
The articles below may shed some light on your issue with the HD movie:
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/HT3209
Note: Depending on your computer's hardware limitations, you may be unable to purchase, rent, or view HD content from the iTunes Store.
If you are trying to view HD video on an external display, the display must have a digital connection (DVI, DisplayPort, or HDMI) and support HDCP.
Here are some additional articles about working with HD:
Frequently Asked Questions (FAQ) for purchased movies
http://support.apple.com/kb/HT1906?viewlocale=en_US&locale=en_US
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/ts4223
I hope this information helps ....
Have a great day!
- Judy
Why do I get error messages playing HD videos?
