My computer keeps restarting because of a problem

Question

Level 1

7 points

My computer keeps restarting because of a problem

When it restarts, this is the report that is sent to apple can anyone help me to understand why it keeps doing this? Thank you in advance!

Anonymous UUID: 5A257CD6-CC8C-1C9E-5266-BD08528F0A35

Sat Jan 4 20:58:48 2014

panic(cpu 0 caller 0xffffff80192dc19e): Kernel trap at 0xffffff801910e058, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff821ecaa000, CR3: 0x0000000044daf000, CR4: 0x0000000000000660

RAX: 0xffffff821eca3000, RBX: 0x0000000000000073, RCX: 0x0000000000000023, RDX: 0x000000000000030c

RSP: 0xffffff80917e3ba8, RBP: 0xffffff80917e3c10, RSI: 0xffffff821ecb9cf8, RDI: 0xffffff821eca9ffc

R8: 0x0000000000000000, R9: 0x0000000000001b83, R10: 0xffffff7f80000000, R11: 0x0000000000000024

R12: 0xffffff803509bac0, R13: 0x000000000000030c, R14: 0x0000000000000033, R15: 0xffffff802eb13000

RFL: 0x0000000000010203, RIP: 0xffffff801910e058, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff821ecaa000, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff80917e3830 : 0xffffff8019222f69

0xffffff80917e38b0 : 0xffffff80192dc19e

0xffffff80917e3a80 : 0xffffff80192f3606

0xffffff80917e3aa0 : 0xffffff801910e058

0xffffff80917e3c10 : 0xffffff801926e0fc

0xffffff80917e3c40 : 0xffffff8019270496

0xffffff80917e3cc0 : 0xffffff80192705c0

0xffffff80917e3ce0 : 0xffffff8019270e80

0xffffff80917e3d20 : 0xffffff80192954bb

0xffffff80917e3d50 : 0xffffff801928ec5d

0xffffff80917e3d80 : 0xffffff801928deac

0xffffff80917e3dc0 : 0xffffff8019281f67

0xffffff80917e3e00 : 0xffffff801921347d

0xffffff80917e3e40 : 0xffffff801921337c

0xffffff80917e3e60 : 0xffffff8019218d8c

0xffffff80917e3eb0 : 0xffffff801921a982

0xffffff80917e3f20 : 0xffffff801921e9dd

0xffffff80917e3f50 : 0xffffff801921d354

0xffffff80917e3f70 : 0xffffff80192c921d

0xffffff80917e3fb0 : 0xffffff80192f3e26

BSD process name corresponding to current thread: Safari

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000019000000

Kernel text base: 0xffffff8019200000

System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 465847469604991

last loaded kext at 43312649023943: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f9b65e000, size 335872)

last unloaded kext at 453679681196: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9b65e000, size 57344)

loaded kexts:

com.rim.driver.BlackBerryUSBDriverInt 0.0.68

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.11

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.driver.AppleUSBDisplays 360.8.14

com.apple.GeForceTesla 8.1.8

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleUSBOHCI 650.4.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.nvidia.classic.NVDAResmanTesla 8.1.8

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.driver.AppleUSBAudio 2.9.3f17

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.driver.NVSMU 2.2.9

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

System Profile:

Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST9750420AS, 750.16 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Built-in iSight

USB Device: Hub

USB Device: Display Audio

USB Device: Apple LED Cinema Display

USB Device: Display iSight

USB Device: Internal Memory Card Reader

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus:

Macbook, Mac OS X (10.6.3)

Posted on Jan 5, 2014 9:50 AM

Reply

Answer 1

BobRz

Level 5

6,138 points

Jan 5, 2014 9:54 AM in response to ashleylauryn

Could be that Blackberry driver. Do you use a Blackberry phone? Have you upgraded OS X?

Reply

Answer 2

ashleylauryn Author

Level 1

7 points

Jan 5, 2014 11:07 AM in response to BobRz

Hi, thank you so much for replying. I don't use a blackberry phone (haven't since I've had this computer so I don't understand how that driver even exists!) and I have upgraded to Mavericks. I've used spotlight and search to find that driver to try and remove it but it doesn't show up anywhere on my computer. Any ideas on how to get rid of it? Thank you so much!

Reply

Answer 3

BobRz

Level 5

6,138 points

Jan 5, 2014 11:10 AM in response to ashleylauryn

I thought that might be the case. That you upgraded the OS.

This tells you how to remove it:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=0F09DE4630DA4 1A0096E6F25C5AB2ECB?externalId=KB18771&sliceId=1&cmd=displayKC&docType=kc&noCoun t=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Reply

Answer 4

ashleylauryn Author

Level 1

7 points

Jan 5, 2014 11:55 AM in response to BobRz

Thank you again for your help. I went to the URL and I don't have the disk so I downloaded the dmg file and then when I went to uninstall per the instructions and it said the blackberry software does not appear to be installed. Nothing will be removed. Do I need to install and then uninstall?

Yes, ever since I upgraded I have had issues especially w/ iMail.

Reply

Answer 5

BobRz

Level 5

6,138 points

Jan 5, 2014 12:37 PM in response to ashleylauryn

Apparently you do need to install it first. Install, then uninstall and let's see if that fixes it. If not, we'll have to try it manually.

Reply

Answer 6

ashleylauryn Author

Level 1

7 points

Jan 5, 2014 12:58 PM in response to BobRz

Ok, thank you. I went ahead and installed and then removed the software. Is there a way to check to see if this worked or do I just need to wait to see if it suddenly restarts again? Thank you so much again for your help.

Reply

Answer 7

BobRz

Level 5

6,138 points

Jan 5, 2014 1:15 PM in response to ashleylauryn

Ashley,

There are terminal commands to check to see if it's loaded. I'm not a big Unix guy, but here's what you need to do.

Open the terminal. Copy the following line and paste it into the terminal window:

kextstat | grep rim

The other thing to do is to clear the kext cache. Here's a link on how to do it.

http://seo-michael.co.uk/slow-shutdown-startup-macbook-mavericks-10-9/

You can do the cache clearing with a program called Onyx if you want to stay out of the terminal.

http://www.titanium.free.fr

The easy way is to run Onyx. Cleaning the caches is under maintenance. Reboot and hopefully you won't see the problem anymore.

Reply

Answer 8

ashleylauryn Author

Level 1

7 points

Jan 5, 2014 1:51 PM in response to BobRz

Thank you!

Reply