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My iMessage and FaceTime keep saying "There was an error during activation." I've tried everything that these groups say but it keeps saying that. What do I do?

Please help me! This message keeps popping up and it won't go away. All of the forums I've been on haven't been any help.

iPad, iOS 7.0.4, Ipad Mini

Posted on Jan 5, 2014 12:17 PM

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Posted on Aug 16, 2017 1:20 PM

It's almost is if you didn't read the OP's question. All those tips appear only to be helpful after a successful activation. Do you have any pointers (a) that are helpful when activation fails, and (b) that are not already mentioned as part of the basic troubleshooting process at "If you get an error when trying to activate iMessage or FaceTime - Apple Support"?

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Question marked as Best reply

Aug 16, 2017 1:20 PM in response to Texas Mac Man

It's almost is if you didn't read the OP's question. All those tips appear only to be helpful after a successful activation. Do you have any pointers (a) that are helpful when activation fails, and (b) that are not already mentioned as part of the basic troubleshooting process at "If you get an error when trying to activate iMessage or FaceTime - Apple Support"?

Jan 7, 2014 8:33 AM in response to Cheerfox

Hey Cheerfox,


This information applies to when you receive the "An error occurred during activation" message when trying to activate FaceTime and iMessage. Follow these steps to resolve the issue:

These messages occur when your iPhone is trying to activate your phone number with iMessage or FaceTime.

To resolve these status messages, follow these steps. After each step, turn FaceTime and iMessage off and on again in Settings > Messages and Settings > FaceTime.

  1. Update to the latest version of iOS.
  2. Make sure that you have a cellular network connection with your cellular provider. You need a cellular network connection to activate iMessage and FaceTime with your iPhone phone number.
  3. Go to www.apple.com in Safari to make sure that you have a data connection. You need a data connection to activate iMessage and FaceTime with your iPhone phone number.
  4. Make sure that you can send and receive SMS. You need a valid SMS messaging plan to activate FaceTime and iMessage.
  5. Make sure that FaceTime hasn't been restricted: tap Settings > General > Restrictions > FaceTime.
  6. Set iPhone to the correct time zone: tap Settings > General > Date & Time.
    Note: If Set Automatically is on but the incorrect time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
  7. Contact your carrier to verify that there are no restrictions, blocks, or filters on text messages. Restrictions, blocks, or filters on text messaging will prevent iMessage and FaceTime registration from completing.

If "Waiting for Activation" still appears after you perform these steps, turn FaceTime and iMessage off and on in Settings > Messages and Settings > FaceTime. You may need to wait up to 24 hours to complete activation. Most attempts will take less than an hour, but some attempts may take up to 24 hours. If your issue isn't resolved after 24 hours, please contact Apple for assistance. If you've recently performed a remote wipe on your iPhone, wait 24 hours from the time you performed the remote wipe, and then turn iMessage off then back on.You can still activate iMessage and FaceTime with your Apple ID when these status messages appear. You can see that you've activated FaceTime and iMessage with your Apple ID by tapping:

  • Settings > FaceTime > You can be reached by FaceTime at:
  • Settings > Messages > Send & Receive > You can be reached by iMessage at:

from: iOS: Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268


Welcome to Apple Support Communities!


Sincerely,

Delgadoh

Jan 7, 2014 9:32 AM in response to Cheerfox

Using FaceTime http://support.apple.com/kb/ht4319


Troubleshooting FaceTime http://support.apple.com/kb/TS3367


The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

http://tinyurl.com/a7odey8


Troubleshooting FaceTime and iMessage activation

http://support.apple.com/kb/TS4268


iOS: FaceTime is 'Unable to verify email because it is in use'

http://support.apple.com/kb/TS3510


Using FaceTime and iMessage behind a firewall

http://support.apple.com/kb/HT4245


iOS: About Messages

http://support.apple.com/kb/HT3529


Set up iMessage

http://www.apple.com/ca/ios/messages/


iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage

http://support.apple.com/kb/HT5538


How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/


Extra FaceTime IDs

http://tinyurl.com/k683gr4


Troubleshooting Messages

http://support.apple.com/kb/TS2755


Troubleshooting iMessage Issues: Some Useful Tips You Should Try

http://www.igeeksblog.com/troubleshooting-imessage-issues/


Setting Up Multiple iOS Devices for iMessage and Facetime

http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l


FaceTime and iMessage not accepting Apple ID password

http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/


Fix Can’t Sign Into FaceTime or iMessage iOS 7

http://ipadtutr.com/fix-login-facetime-imessage-ios-7/


FaceTime, Game Center, Messages: Troubleshooting sign in issues

http://support.apple.com/kb/TS3970


Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90


How to Block Someone on FaceTime

http://www.ehow.com/how_10033185_block-someone-facetime.html


My Facetime Doesn't Ring

https://discussions.apple.com/thread/4155326


Send an iMessage as a Text Message Instead with a Quick Tap & Hold


http://osxdaily.com/2012/11/18/send-imessage-as-text-message/



To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8


How to Send SMS from iPad

http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html


You can check the status of the FaceTime/iMessage servers at this link.

http://www.apple.com/support/systemstatus/


 Cheers, Tom 😉

My iMessage and FaceTime keep saying "There was an error during activation." I've tried everything that these groups say but it keeps saying that. What do I do?

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