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Problem with backlight on my ipod classic 6th Gen

The backlight on my ipod classic has gone out and won't come on again. I have tried increasing the brightness through the settings menu, but it doesn't work, so I assume the light is actually broken. Can it be fixed/replaced?

iPod classic, Windows XP

Posted on Jan 5, 2014 12:25 PM

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Question marked as Best reply

Posted on Jan 7, 2014 7:10 AM

Hey Rachel, York,


I would first run through the 5 Rs troubleshooting assistant:


iPod classic Troubleshooting Assistant

http://www.apple.com/support/ipod/five_rs/classic/


As the end of the guide says, if you still need help:

Arrange a phone call with an Apple Expert who specializes in your exact question.

NOTE: Phone support options vary by country.


You can also use our Online Service Assistant to learn your service and repair options and to set up mail-in service where available.


Welcome to Apple Support Communities!


All the best,

Delgadoh

3 replies
Question marked as Best reply

Jan 7, 2014 7:10 AM in response to Rachel, York

Hey Rachel, York,


I would first run through the 5 Rs troubleshooting assistant:


iPod classic Troubleshooting Assistant

http://www.apple.com/support/ipod/five_rs/classic/


As the end of the guide says, if you still need help:

Arrange a phone call with an Apple Expert who specializes in your exact question.

NOTE: Phone support options vary by country.


You can also use our Online Service Assistant to learn your service and repair options and to set up mail-in service where available.


Welcome to Apple Support Communities!


All the best,

Delgadoh

Problem with backlight on my ipod classic 6th Gen

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