2 Replies Latest reply: Feb 4, 2014 1:38 PM by Nicky McCatty
Nicky McCatty Level 1 Level 1 (40 points)

This morning I updated from 10.6.8 to 10.9.1. Initially, the process appeared to be successful. After the system finished installing, it rebooted my MacBook Pro, with normal results. Next, I recalibrated my monitor.


After that, I updated SKitch from the App Store.

Next, I tried downloading the updates for Keynote, Numbers and Pages. This procedure din't progress, so I restarted the computer. WHen reboot started, I got the grey screen, and nothing else, no Apple logo, no spinning gear, no progress bar.


I called Tech Support and they had me restart in Safe mode, but that failed. Then they had me do Command-R after hitting the Power Button, and I ran Disk Utilities. The repair said that the drive is fine. At the bottom of the First Aid panel, the notices said:

"The volume hadar appears to be OK.

Volume repair complete.

Updating boot support partitions for the volume as required." The last notice never changed, even after waiting for more than a half hour.


Upon Restart, the computer hung in the grey screen again, with only the Apple logo and spinning gear.


Anyone have any suggestions, beside Restore Volume?




MacBook Pro, Mac OS X (10.6.8)