HT201413: Resolve issues between iTunes and third-party security software

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Yellowboy88
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Q: what does error 4005 mean

I am trying to restore my Ipod touch 5 but I keep getting a error message 4005. Not sure what this means. Also I don't understand why I have to restore my Ipod. I woke up and all that was on the screen was the apple symbol. Can anyone please help me fix this.

 

Thanks,

Chris

iPod touch, iOS 7.0.4

Posted on Jan 5, 2014 3:33 PM

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Yellowboy88

Q: what does error 4005 mean

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  • by braden85,

    braden85 braden85 Jan 7, 2014 8:47 AM in response to Yellowboy88
    Community Specialists
    Jan 7, 2014 8:47 AM in response to Yellowboy88

    Hey Yellowboy88!

     

    Here is an article that addresses this error code and can help you resolve this issue:

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/ts3694

     

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

    Take care, and thanks for visiting the Apple Support Communities.

     

    -Braden