HT1414: Use iTunes to restore your iOS device to factory settings

Learn about Use iTunes to restore your iOS device to factory settings

little_piggy12

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Q: Restoring my iPhone 4 problems

I'm trying to restore my iPhone 4, but iTunes won't go past the "Preparing iPhone for restore..." stage after about 30 minutes. Please help.

iPhone 4, iOS 7.0.4

Posted on Jan 5, 2014 8:23 PM

I have this question too

Q: Restoring my iPhone 4 problems

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Helpful answers

by Allen A,

Allen A Jan 8, 2014 8:46 AM in response to little_piggy12
Community Specialists

Jan 8, 2014 8:46 AM in response to little_piggy12

Hello little_piggy12,

This progress bar indicates that data is being deleted from your iPhone. This process may take up to an hour. If it lingers for longer, you may need to place the iPhone in recovery mode, then restore.

iOS: Apple logo with progress bar after updating or restoring from backup
http://support.apple.com/kb/TS3681

If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808

Cheers,
Allen
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