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Debbididoo
Level 1 (0 points)

Q: iTunes downloading

I started to download a track from iTunes and I'm not sure what I did but I only got 16seconds on any of my devices.  The devices say I have 4 minutes of track.  I tried to repurchase the track from iTunes but it will only let me play annd I only get 16 seconds there and  in my iTunes library.  Can anyone help?

 

Thanks

iPod classic

Posted on Jan 6, 2014 4:25 AM

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Debbididoo

Q: iTunes downloading

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 6, 2014 5:00 AM in response to Debbididoo
    Level 10 (135,625 points)
    iTunes
    Jan 6, 2014 5:00 AM in response to Debbididoo

    This is a track that you've just bought, or one that you're downloading from iTunes Match ?

     

    If just bought, then depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.

     

    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption