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Grant Downes

Q: I tried to download some music Order ID: MJ65VW3BH7. Only one track came down (Flletwood Mac). Tried to download Planet Rock but it never downloaded so I tried a few times. Although I never got it you have billed me 6 times.

I tried to download some music Order ID: MJ65VW3BH7. Only one track came down (Flletwood Mac). Tried to download Planet Rock but it never downloaded so I tried a few times. Although I never got it you have billed me 6 times.

iPod nano, iOS 7.0.4

Posted on Jan 6, 2014 5:21 AM

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Q: I tried to download some music Order ID: MJ65VW3BH7. Only one track came down (Flletwood Mac). Tried to download Planet Rock but i ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 6, 2014 6:46 AM in response to Grant Downes
    Level 10 (134,181 points)
    iTunes
    Jan 6, 2014 6:46 AM in response to Grant Downes

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.

     

    Does the Store > Check For Available Downloads menu option on your computer's iTunes find the tracks, or can you download them via the Purchased link under Quicklinks on the right-hand side of the iTunes Store homepage ?

     

    For the being charged 6 times (did you click 'buy' 6 times) ? you can try the 'report a problem' page to contact iTunes Support (and also try it if you can't download the tracks via the above) : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption