Stolen and bypassed my iPhone 5. HOW???

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Level 1

1 points

Stolen and bypassed my iPhone 5. HOW???

Hello community!

So, last year someone have stolen my iPhone with IOS 7, in iCloud i put lost and erase mode on. Now, a few months later i got the message from Apple:

"

Find My iPhone has been disabled on iPhone (******).

With Find My iPhone disabled, this device can no longer be located, placed in Lost Mode, or remotely erased using icloud.com/find or the Find My iPhone iOS app.

In addition, your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone.

"How is this possible? The phone has been the case the latest ios7 , the access code enabled , the Find My Phone on. E-mail password has been changed immediately as soon as I saw that the device had been stolen. It is not this basically mean that the phone can not be opened / reset / re-installed without the login with my own Apple ID from on a stolen phone? Or did I understand something wrong? So the phone has been stolen over 2 months ago and i got this email from Apple about a week ago. So somehow ios7 lost mode has been bypassed... Very sad.So does this mean that someone is in some way has discovered my Apple ID:s Password and set off the Find My Phone feature off? I wonder if there are any icloud / AppleID log, where i can see when and where for example, the IP address is made any activity on Apple ID account?

iPhone 5, iOS 7.0.2

Posted on Jan 6, 2014 8:00 AM

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Answer 1

wjosten

Level 10

95,369 points

Jan 6, 2014 8:02 AM in response to Cvitaly

So does this mean that someone is in some way has discovered my Apple ID:s Password and set off the Find My Phone feature off?

Yep.

Call AppleCare and ask to talk to "Account Security".

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Answer 2

Cvitaly Author

Level 1

1 points

Jan 6, 2014 8:20 AM in response to wjosten

But how it's possible? I have changed all my passwords immediately, how the heck they discovered my Apple ID password and why it happened after two months after thief?

And btw, i have used different passwords to different services. For example my Apple ID password is unique. This is too crazy to understand even to moderate user. I know a lot about security. I just don't believe that someone have hacked my password. Is there any bypass methods to unlock iPhone5 (ios updated on October 2013).

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Answer 3

Jan 6, 2014 8:23 AM in response to Cvitaly

The only possibility I can think of is someone called Apple Account Security and convinced them they were you.

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Answer 4

wjosten

Level 10

95,369 points

Jan 6, 2014 8:35 AM in response to Cvitaly

Well, if you want answers, you need to do as I suggested: call AppleCare & ask to talk to "Account Security".

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Answer 5

Cvitaly Author

Level 1

1 points

Jan 6, 2014 8:39 AM in response to Lawrence Finch

This is absolutely ridiculous! I believed that IOS7 has a good enought security to disable using my phone and personal information if it get stolen by someone... Now I bought a brand new iPhone 5S, but now i'm too skeptical about Apples security, if anyone can just by calling Apple and bypass all "security" options I set to my phone and account.

What is the point of recommending to Apple users to use different secure methods, to prevent thiefs stealing and using phones and other Apple products if they can bypass them just by being "sneaky".

Apples promises has just invalidated in my eyes. Too bad, so sad. ➖

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Answer 6

varjak paw

Level 10

182,686 points

Jan 6, 2014 8:45 AM in response to Cvitaly

Lawrence is making a guess. He, as we all here are, is just a fellow users attempting to provide at least one possible explanation. He doesn't know what happened, so there's no point in flying off the handle just yet. As wjosten suggested, contact Apple Account Security and discuss the issue with them.

Regards.

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Answer 7

Cvitaly Author

Level 1

1 points

Jan 6, 2014 9:08 AM in response to Cvitaly

Thanks for the answers, guys!

By the way, after I got email that my Find My Phone was disabled, i got this email couple hours later:

"

Dear ******** **********,

Congratulations on your update to iOS 7. As an iCloud user, part of your upgrade includes new features built into Find My iPhone that make it harder for anyone else to use or sell your device if it is ever lost or stolen.

With Find My iPhone turned on in iOS 7, your Apple ID (******@*********) and password will always be required before anyone can:

•	Turn off Find My iPhone on your device.
•	Erase your device.
•	Reactivate and use your device.

There is nothing you need to do except to keep Find My iPhone turned on and remember your Apple ID and password. For more information, read the FAQ.

Note: As always, if you plan to give your device to someone else, make sure to erase all content and settings before transferring it to the new owner. This will remove the device from your account and allow the new owner to activate it. For more information, read What to do before transferring ownership of your iPhone, iPad, or iPod touch.

The iCloud Team

How ironic! BUT does this mean that someone is using my Apple ID on my old iPhone (possibly using my iCloud copy of the phone)? This thing is making me really crazy, because i got same email when i just upgraded to iOS7 from iOS6 about a month before my phone was stolen.

I tried to find out, if theres any contact form to contact Apple, but didn't find anything. It is really hard to me to discuss anything by phone in English. Is there any Finnish language phone? Do I need to have AppleCare to call them? I tried to buy AppleCare to my new phone but it says that it is not avaiable in my country.

Got really tangled about this 😢

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Answer 8

Chris CA

Level 10

82,513 points

Jan 6, 2014 9:13 AM in response to Cvitaly

Cvitaly wrote:

I tried to find out, if theres any contact form to contact Apple, but didn't find anything. It is really hard to me to discuss anything by phone in English. Is there any Finnish language phone?

-> http://www.apple.com/fi/support/iphone/contact/

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Answer 9

Cvitaly Author

Level 1

1 points

Jan 6, 2014 9:23 AM in response to Chris CA

This page was easy to find. And i found it, but didn't get any help from THAT page, so I ended up to the community. And from community page i get advised back to that page. Vicious circle. Maybe I just need to give up and sell my all Apple products. Too complex.

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Answer 10

Chris CA

Level 10

82,513 points

Jan 6, 2014 9:31 AM in response to Cvitaly

So you have not yet used the info on that page & actually called the Apple support telephone # in Finland?

-> Technical support: 0800 963 72

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Answer 11

Cvitaly Author

Level 1

1 points

Jan 6, 2014 10:31 AM in response to Chris CA

Thanks a lot. I will call to this number tomorrow 🙂 But I really want to know how they got my Apple ID password, I just can't believe in this.

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Answer 12

Jan 6, 2014 10:35 AM in response to Cvitaly

Identity theft or social engineering. Did you have a lock passcode on your phone?

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Answer 13

Cvitaly Author

Level 1

1 points

Jan 6, 2014 10:53 AM in response to Lawrence Finch

Yeah, I had a passcode of course. Even if it was identity theft or social engineering, i don't think that Apple is giving a actual password to the person who is requesting the password? Or are they? I mean usually when user have forgotten the password, the service provider offers usually a password change, but not the actual password.

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Answer 14

Jan 6, 2014 11:05 AM in response to Cvitaly

Apple doesn't know your password, so they can't give it out. All they can do is provide a link to reset it.

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Answer 15

drew1982

Level 1

24 points

Jan 6, 2014 11:17 AM in response to Cvitaly

They do it the same way as the police.

Your apple ID is your email address. So all they need to do is get in to your email then select "forgot password" on apple.

Then apple send a link to reset the password to your email address. And then hey presto.....theyre in!!

The pigs (police) did that with my iphone.

So anyone can do it

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