tdcarter
Level 1 (0 points)

Q: signal dropping since installing ios 7

Hi,

 

I am on an iphone 4S and recently upgraded to ios 7. Since then my 3g drops periodically numerous times a day. I tried the latest update to 7.0.4 and that did not help. I don't think it's my carrier (Virgin Mobile in Canada) because other members of my family are on that with no issues (non have iPhones mind you).

 

Occasionally I can restart the phone and that brings it back but not always. I tried to take off a lot of apps, tried to reset network settings but nothing helps continuously.

 

Any solutions? Please help, this is very annoying - my phone has worked great for 2 years - I don't know what to do.

 

Thanks!

iPhone 4S, iOS 7.0.4

Posted on Jan 6, 2014 7:46 AM

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tdcarter

Q: signal dropping since installing ios 7

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  • by matt00,

    matt00 Jan 8, 2014 12:17 PM in response to tdcarter
    Level 5 (4,015 points)
    Jan 8, 2014 12:17 PM in response to tdcarter

    Hi tdcarter,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    The following article may provide a resolution to your issue:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS3780

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

     

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

     

    2. Restart your iPhone.

     

    3. Ensure that your software is up to date:

              - Check for a Carrier Settings Update. Tap Settings > General > About.

              - Check for an iOS Software Update. Tap Settings > General > Software Update. Note: Some updates may require a Wi-Fi connection.

     

    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

     

    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.

     

    6. Try another location. If a different location works, but the original location still does not, contact your carrier to report the issue.

     

    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

     

    8. Restore the iPhone as new.

     

    9. Contact your carrier to:

              - Verify that the iPhone is properly set up on the account with the appropriate, current data plan.

              - Verify that there are no account-related blocks.

              - Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Thanks,

     

    Matt M.