How do I remove a bot from my network?

I recently tried to access Pinterest.com and received the following message: "it looks like you or someone on the same network as you may be running a computer program that's scraping, crawling or attacking Pinterest." Because of this my access to Pinterest has been forbidden. I get the same message when I try to access Pinterest from the App on my iPhone. I don't really know what a bot is or how I could have gotten one. I also don't know what "network" Pinterest is talking about. Is it my internet network? As far as I know, I'm the only person using my wireless internet network. It's password protected. I just ran my security software (Trend Micro Titanium) and nothing was detected. I'm wondering if anyone has any suggestions as to how I can fix this problem. I'm not sure if my question is in the right category. I've read some information about removing bots, but I'm looking for something specific to a Mac. Thanks!

MacBook Pro, Mac OS X (10.7.2)

Posted on Jan 6, 2014 9:25 AM

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Posted on Jan 6, 2014 12:00 PM

Nevermind! I was able to access Pinterest once after restaring my internet modem and now I'm getting the same message again. I restarted my modem again and I'm still getting the same message. Any suggestions?

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Jan 6, 2014 12:00 PM in response to vicem

Nevermind! I was able to access Pinterest once after restaring my internet modem and now I'm getting the same message again. I restarted my modem again and I'm still getting the same message. Any suggestions?

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Jan 6, 2014 10:32 AM in response to Allan Eckert

Hi Allan

Thanks for your reply!

I completely disabled Trend Micro Titanium and tried accessing Pinterest but I still get the same message. I doubt that's the problem as I've had it for a while and have never had problems accessing Pinerest before now. Also, I made a mistake in my original post - I can access Pinterest though the App on my iPhone, but I can't access it though my Internet browser on my iPhone when I'm connected to my home internet network (the same network my computer is connected to). I CAN access Pinterest though the internet browser on my iPhone when I'm connected to my 3G network. So does that mean it has something to do with my internet network?


Anyways, I downloaded the program you suggested and here is the report:


Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB


System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 3:4:48


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (342.94 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Apple Inc. Apple Internal Keyboard / Trackpad


Apple Inc. FaceTime HD Camera (Built-in)


Apple Computer, Inc. IR Receiver


FireWire Information:


Thunderbolt Information:

Apple, Inc. MacBook Pro


Kernel Extensions:

com.trendmicro.kext.KERedirect (1.0.0)

com.trendmicro.kext.filehook (1.5.0)


Problem System Launch Daemons:

[not loaded] ftp-proxy.plist 3rd-Party support link


Problem System Launch Agents:


Launch Daemons:

[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[loaded] com.trendmicro.icore.av.plist 3rd-Party support link

[loaded] com.trendmicro.icore.main.plist 3rd-Party support link

[loaded] com.trendmicro.icore.wp.plist 3rd-Party support link

[loaded] com.trendmicro.itis.plugin.plist 3rd-Party support link


Launch Agents:

[loaded] com.trendmicro.itis.uimgmt.agent.plist 3rd-Party support link


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[loaded] com.codecm.uploader.plist 3rd-Party support link

[loaded] com.divx.agent.postinstall.plist 3rd-Party support link

[loaded] com.google.keystone.agent.plist 3rd-Party support link


User Login Items:

iTunesHelper

Google Drive

Popup

Notify


Internet Plug-ins:

FlashPlayer-10.6: Version: 11.1.102.55 3rd-Party support link

OVSHelper: Version: 1.1 3rd-Party support link

AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link

AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link

DivXBrowserPlugin: Version: 2.2 3rd-Party support link

Flash Player: Version: 11.1.102.55 Outdated! Update

QuickTime Plugin: Version: 7.7.1

SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 3rd-Party support link

Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.8.0 - SDK 10.7 Outdated! Update


Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7


3rd Party Preference Panes:

DivX 3rd-Party support link

Flash Player 3rd-Party support link


Bad Fonts:

None


Old Applications:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

3% WindowServer

2% EtreCheck

1% Google Chrome

0% mds

0% iCoreService_av


Top Processes by Memory:

172 MB Google Chrome

72 MB Google Chrome Helper

70 MB Google Drive

61 MB iCoreService_av

57 MB App Store


Virtual Memory Information:

769 MB Free RAM

2.03 GB Active RAM

333 MB Inactive RAM

909 MB Wired RAM

1.50 GB Page-ins

0 B Page-outs


Any suggestions/advice would be much appreciated! Thanks.

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Jan 6, 2014 10:48 AM in response to vicem

It is possible that it's the security software, if the software scans the sites you visit and if Pinterest misinterpreted the intention of the scan.


Another possibility is that Pinterest may be sending that message based on the external IP address of the computer that was doing the scraping etc. The IP address is handed out by your Internet Service Provider. If the activity was performed by someone else who had used the IP address before you, it would mean it isn't coming from any of your computers. If the problem is with the IP address, and if your external IP address is not static, one thing you might try is restarting your cable or DSL modem to try and acquire a different IP address.

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Jan 6, 2014 9:31 AM in response to vicem

It very might be the Trend Micro Titanium that is causing your problems.


You might try uninstalling or totally disabling and then testing pinterest again.


Another suggestion would be to download and install EtreCheck from http://www.etresoft.com/etrecheck


Then run it and post the report here so that we can analyze it for you.


Allan

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How do I remove a bot from my network?

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