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Helpful answers
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Jan 6, 2014 9:40 AM in response to skydolphinby Klaus1,Resetting or changing a password:
For Snow Leopard or earlier: http://support.apple.com/kb/HT1274
For Lion or later: http://support.apple.com/kb/HT6022
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If it's running Mac OS X 10.6.8 or earlier, insert a Mac OS X install DVD, restart with the Option key held down, click on it, and use the Reset Password utility.
If it's running Mac OS X 10.7 or newer, restart with the Command and R keys held down, open the Terminal, and use the resetpassword command:
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Jan 6, 2014 10:10 AM in response to Klaus1by skydolphin,When we put in the Install DVD, we can't restart the computer to begin the download because it asks for the system administrator's password which we don't know. It seems as if the key to changing the password is being able to restart the computer once you put in the install DVD, is that correct? Our problem is, we can't restart the computer to begin the download without the system administrator password we don't know. I don't know if I explained it well enough, but just wondering if this would change anything?
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Jan 6, 2014 12:30 PM in response to skydolphinby baltwo,Pop the install DVD in, force quit the machine by holding the start button until it quits. Restart, holding down the C key. That should force the machine to boot with the install disc without any password.