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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi there,
have been using an external wired apple keyboard on macbook pro retina for 6 month.
Apple Keyboard with Numeric Keypad - English (USA)
Suddenly 3 keys just stopped working:
u / m / j
checked the keyboard on an old macbook from 2008 - all keys are all working fine on this one.
Any idea what it could be???
thanks a lot in advance.
bungalow
MacBook Pro with Retina display, OS X Mountain Lion (10.8.5)
Hi Guys
Strange thing has happened, i got given a nice iMac keyboard and for some odd reason, the keys 7,T,G,B,5,U,M are not working. if my knowledge serves me correct, in the old days like laptops use to have that function of having numerical keys in the middle of the keyboard. i think i push something that activated it on the keyboard. Or is this keyboard broken.
Please help
Thanks Robin
same problem here, no spill, normal use, suddenly "q" and "6" don't register anymore. removing the keycap and cleaning below didn't help. i think the intended solution is to go and spend some more money on overpriced apple hardware that's designed to fail. but hey, it looks great! the short time it worked was totally worth the pollution and child labour.
Hello bungalow2014
Check out the article below for further troubleshooting options for your keyboard. One other thing to check is to open Keyboard Viewer to see if there is anything else being pressed while hitting those keys.
One or more keys on the keyboard do not respond
http://support.apple.com/kb/ts1381
Regards,
-Norm G.
i have the same problem. all of a sudden, apple wired keyboard start to mulfunction. no spill nothing. any solution?
thanks
i k s wx stopped working for me on my WIRED apple keyboard. None of the suggested repairs have worked. I would really like a solution to this.
Wired Keyboard some keys not working
