trackpad connection lost

Question

Level 1

10 points

trackpad connection lost

06.01.14 22:33:10,000 kernel[0]: [BNBTrackpadDevice][waitForData][d8-a2-5e-f9-6c-74] Timeout waiting for data

06.01.14 22:33:10,000 kernel[0]: [BNBTrackpadDevice::getExtendedReport][80.14] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0030

06.01.14 22:33:10,000 kernel[0]: [BNBTrackpadDevice][getBatteryState] Couldn't get battery state from device

06.01.14 22:33:14,000 kernel[0]: [BNBTrackpadDevice][waitForData][d8-a2-5e-f9-6c-74] Timeout waiting for data

06.01.14 22:33:14,000 kernel[0]: [BNBTrackpadDevice::getExtendedReport][80.14] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047

06.01.14 22:33:14,000 kernel[0]: [BNBTrackpadDevice][updateBatteryLevel] Couldn't get battery percentage from device

06.01.14 22:33:28,000 kernel[0]: [BNBTrackpadDevice::init][80.14] init is complete

06.01.14 22:33:28,000 kernel[0]: [BNBTrackpadDevice::handleStart][80.14] returning 1

This happens very often.

Any idea what to do?

Thanks Michael

iMac, OS X Mavericks (10.9), iMac 27" late 2009

Posted on Jan 6, 2014 1:56 PM

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Answer 1

brenden dv

Community Specialist

Jan 8, 2014 2:53 PM in response to michael.pulm

Hi michael.pulm,

If you are having intermittent connection issues with your Bluetooth Magic Trackpad, you may find the following article helpful:

Apple Support: Troubleshooting wireless mouse and keyboard issues

http://support.apple.com/kb/ts3048

Regards,

- Brenden

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Answer 2

Jul 4, 2014 3:59 PM in response to michael.pulm

I had the same problem. I have found a work around - sort of. I have unchecked the option to "Allow Bluetooth devices to wake this computer" (System Preferences / Bluetooth / Advanced). I no longer have the problem. Having to wake the computer another way (I have a USB wireless mouse so no problem for me) and waiting a second or two for the bluetooth devices to connect is less annoying than continually losing trackpad connection. I hope that helps you too.

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