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Rufus98
Level 1 (0 points)

Q: can't retrieve my email because of mobile me any thoughts?

for some reason when i updated my I mac,all of the sodden i cant get my email,I get an exclamation point and an error code that reads, ALERT There may be a problem with the mail server or network. Verify the settings for account “MobileMe” or try again. The server returned the error: The connection to the server “p02-imap.mail.me.com” on port 143 timed out.

OS X Mountain Lion (10.8.5)

Posted on Jan 6, 2014 1:44 PM

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Rufus98

Q: can't retrieve my email because of mobile me any thoughts?

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  • by Delgadoh,

    Delgadoh Delgadoh Jan 8, 2014 7:11 AM in response to Rufus98
    Level 4 (1,405 points)
    Jan 8, 2014 7:11 AM in response to Rufus98

    Hey Rufus98,

     

    The following information may help to resolve your issue:

     

    iCloud: Troubleshooting iCloud Mail

    http://support.apple.com/kb/TS4002

    If you cannot receive mail in OS X Mail

     

    Locate the name of your iCloud account on the left side of the main Mail window. If your iCloud account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. To bring your account online, make sure that your computer is connected to the Internet, then choose Mailbox > Take All Accounts Online. If that doesn't resolve the issue, follow these steps:

     

    1. Choose Preferences from the Mail menu.

    2. Click Accounts in the Preferences window.

    3. Select your iCloud account from the list of accounts.

    4. Click the Advanced tab and verify these settings:

              - Port: 993

              - Use SSL: (selected)

              - Authentication: either "Password" or "Apple Token"

     

    To troubleshoot the issue further, you may want to try following the steps in here:

     

    OS X Mail: Troubleshooting sending and receiving email messages

    http://support.apple.com/kb/TS3276

     

    Take care,

    Delgadoh