DrizzyGadget
Level 1 (0 points)

Q: Apps won't update "An error has occurred"

I have 4 apps that won't update from the Mac App Store (iMovie, iPhoto, Xcode and Pocket). When I click Update it fails and I get an error that says "App failed to download, Use the Purchases page to try again." I've tried to update for about a month after restarting and also tried on a different wifi network (heard somewhere that might work), but have been unsuccessful.

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.5)

Posted on Jan 6, 2014 1:28 PM

by DrizzyGadget,Solvedanswer
DrizzyGadget DrizzyGadget
Level 1 (0 points)
A:

After I updated to the latest version of itunes (argh ugh) I then restarted in Safe Mode and was able to update the applications which I was unable to. I'll be going back to itunes 10.7 btw. Thanks for you guys help.

Posted on Mar 15, 2014 10:47 AM

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Q: Apps won't update "An error has occurred"

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  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 7, 2014 5:55 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 7, 2014 5:55 PM in response to Linc Davis

    Process:         Finder [6506]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Identifier:      com.apple.finder

    Version:         10.9.1 (10.9.1)

    Build Info:      Finder_FE-885001001000000~7

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [164]

    Responsible:     Finder [6506]

    User ID:         501

     

    Date/Time:       2014-01-07 18:49:55.007 -0600

    OS Version:      Mac OS X 10.9.1 (13B42)

    Report Version:  11

    Anonymous UUID:  *********-****-****-****-**************

     

    Sleep/Wake UUID: *********-****-****-****-**************

     

    Crashed Thread:  4

     

    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes: 0x0000000000000001, 0x0000000000000000

     

    External Modification Warnings:

    Thread creation by external task.

     

    Thread 0:: Dispatch queue: com.apple.main-thread

    0   libsystem_kernel.dylib                  0x000000010f6eda1a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x000000010f6ecd18 mach_msg + 64

    2   com.apple.CoreFoundation                0x000000010ce1a315 __CFRunLoopServiceMachPort + 181

    3   com.apple.CoreFoundation                0x000000010ce19939 __CFRunLoopRun + 1161

    4   com.apple.CoreFoundation                0x000000010ce19275 CFRunLoopRunSpecific + 309

    5   com.apple.HIToolbox                     0x000000010be26f0d RunCurrentEventLoopInMode + 226

    6   com.apple.HIToolbox                     0x000000010be26cb7 ReceiveNextEventCommon + 479

    7   com.apple.HIToolbox                     0x000000010be26abc _BlockUntilNextEventMatchingListInModeWithFilter + 65

    8   com.apple.AppKit                        0x000000010d29a28e _DPSNextEvent + 1434

    9   com.apple.AppKit                        0x000000010d2998db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

    10  com.apple.AppKit                        0x000000010d28d9cc -[NSApplication run] + 553

    11  com.apple.AppKit                        0x000000010d278803 NSApplicationMain + 940

    12  com.apple.finder                        0x00000001090024dc 0x108ffc000 + 25820

    13  libdyld.dylib                           0x000000010f5595fd start + 1

     

    Thread 1:

    0   libsystem_kernel.dylib                  0x000000010f6f1e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x000000010f7fbf08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib                 0x000000010f7fefb9 start_wqthread + 13

  • by Linc Davis,

    Linc Davis Linc Davis Jan 7, 2014 6:05 PM in response to DrizzyGadget
    Level 10 (208,000 points)
    Applications
    Jan 7, 2014 6:05 PM in response to DrizzyGadget

    Please post the whole report. I know it's long.

  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 7, 2014 6:18 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 7, 2014 6:18 PM in response to Linc Davis

    Alright here it is:

     

    Process:         Finder [6506]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Identifier:      com.apple.finder

    Version:         10.9.1 (10.9.1)

    Build Info:      Finder_FE-885001001000000~7

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [164]

    Responsible:     Finder [6506]

    User ID:         501

     

    Date/Time:       2014-01-07 18:49:55.007 -0600

    OS Version:      Mac OS X 10.9.1 (13B42)

    Report Version:  11

    Anonymous UUID:  ********-****-****-****-************

     

    Sleep/Wake UUID: ********-****-****-****-************

     

    Crashed Thread:  4

     

    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes: 0x0000000000000001, 0x0000000000000000

     

    External Modification Warnings:

    Thread creation by external task.

     

    Thread 0:: Dispatch queue: com.apple.main-thread

    0   libsystem_kernel.dylib                  0x000000010f6eda1a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x000000010f6ecd18 mach_msg + 64

    2   com.apple.CoreFoundation                0x000000010ce1a315 __CFRunLoopServiceMachPort + 181

    3   com.apple.CoreFoundation                0x000000010ce19939 __CFRunLoopRun + 1161

    4   com.apple.CoreFoundation                0x000000010ce19275 CFRunLoopRunSpecific + 309

    5   com.apple.HIToolbox                     0x000000010be26f0d RunCurrentEventLoopInMode + 226

    6   com.apple.HIToolbox                     0x000000010be26cb7 ReceiveNextEventCommon + 479

    7   com.apple.HIToolbox                     0x000000010be26abc _BlockUntilNextEventMatchingListInModeWithFilter + 65

    8   com.apple.AppKit                        0x000000010d29a28e _DPSNextEvent + 1434

    9   com.apple.AppKit                        0x000000010d2998db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

    10  com.apple.AppKit                        0x000000010d28d9cc -[NSApplication run] + 553

    11  com.apple.AppKit                        0x000000010d278803 NSApplicationMain + 940

    12  com.apple.finder                        0x00000001090024dc 0x108ffc000 + 25820

    13  libdyld.dylib                           0x000000010f5595fd start + 1

     

    Thread 1:

    0   libsystem_kernel.dylib                  0x000000010f6f1e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x000000010f7fbf08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib                 0x000000010f7fefb9 start_wqthread + 13

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x000000010f6f2662 kevent64 + 10

    1   libdispatch.dylib                       0x000000010f52143d _dispatch_mgr_invoke + 239

    2   libdispatch.dylib                       0x000000010f521152 _dispatch_mgr_thread + 52

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x000000010f6eda1a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x000000010f6ecd18 mach_msg + 64

    2   com.apple.CoreFoundation                0x000000010ce1a315 __CFRunLoopServiceMachPort + 181

    3   com.apple.CoreFoundation                0x000000010ce19939 __CFRunLoopRun + 1161

    4   com.apple.CoreFoundation                0x000000010ce19275 CFRunLoopRunSpecific + 309

    5   com.apple.AppKit                        0x000000010d43a1ce _NSEventThread + 144

    6   libsystem_pthread.dylib                 0x000000010f7fa899 _pthread_body + 138

    7   libsystem_pthread.dylib                 0x000000010f7fa72a _pthread_start + 137

    8   libsystem_pthread.dylib                 0x000000010f7fefc9 thread_start + 13

     

    Thread 4 Crashed:

    0   com.apple.vision.FaceCore               0x0000000112857f9f 0x112638000 + 2228127

     

    Thread 4 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x000000000000004f  rcx: 0x000000010aeab000  rdx: 0x000000000000004f

      rdi: 0x000000010aeab000  rsi: 0x000000010a903000  rbp: 0x000000010aeacff0  rsp: 0x000000010aeacf78

       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000

      r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x000000010a903000

      rip: 0x0000000112857f9f  rfl: 0x0000000000010246  cr2: 0x00007fe0dc02a000

     

    Logical CPU:     0

    Error Code:      0x00000000

    Trap Number:     6

     

     

    Binary Images:

           0x108ffc000 -        0x1094c2ff9  com.apple.finder (10.9.1 - 10.9.1) <595E56AB-A744-3A35-A2DA-255CEB3B4DDB> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

           0x1095fc000 -        0x10972cff7  com.apple.desktopservices (1.8 - 1.8) <09DC9BB8-432F-3C7A-BB08-956A2DDFC2DE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

           0x1097ae000 -        0x109811ff7  com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

           0x109853000 -        0x10988dff3  com.apple.bom (12.0 - 192) <989690DB-B9CC-3DB5-89AE-B5D33EDC474E> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

           0x1098a1000 -        0x1098a6fff  com.apple.DiskArbitration (2.6 - 2.6) <F8A47F61-83D1-3F92-B7A8-A169E0D187C0> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

           0x1098b1000 -        0x10991bff7  com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

           0x109955000 -        0x109981ff7  com.apple.framework.SystemAdministration (1.0 - 1.0) <36C562FF-5D91-318C-A19C-6B4453FB78B9> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration

           0x1099b2000 -        0x109a96fff  com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

           0x109b59000 -        0x109ba4fff  com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

           0x109bea000 -        0x109d86ff7  com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

           0x109e62000 -        0x109e70fff  com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

           0x109e7b000 -        0x109f3eff7  com.apple.backup.framework (1.5.1 - 1.5.1) <FC4E949B-B41A-3F21-8AF8-AEDB13146FEA> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

           0x109fc7000 -        0x10a018fff  com.apple.QuickLookFramework (5.0 - 622.3) <AB6CCD09-ECDF-3F01-9C42-34B37DDCF12D> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

           0x10a058000 -        0x10a210ff3  libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib

           0x10a2bc000 -        0x10a2c3fff  com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

           0x10a2cd000 -        0x10a52eff7  com.apple.imageKit (2.5 - 770) <33BCF627-EB1A-3CC1-98AB-2324B6DFB329> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

           0x10a77f000 -        0x10a850ff7  com.apple.QuickLookUIFramework (5.0 - 622.3) <9741E66B-3978-35F6-8846-B6C528945611> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

           0x10a904000 -        0x10ab8cff7  com.apple.CommerceKit (1.2.0 - 232.2) <B32FA1E7-F34B-3A15-A08E-A9D3C1394421> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit

           0x10ac26000 -        0x10ac78ff7  com.apple.Suggestions (3.0 - 137.1) <B7E5B685-C6A4-35DB-BA0A-8DBA2BF4ADF6> /System/Library/PrivateFrameworks/Suggestions.framework/Versions/A/Suggestions

           0x10acc2000 -        0x10ae15ff7  com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

           0x10aeb0000 -        0x10af81ff1  com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

           0x10afe4000 -        0x10afe5ff7  libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib

           0x10afec000 -        0x10b077fff  libCoreStorage.dylib (380) <AE14C2F3-0EF1-3DCD-BF2B-A24D97D3B372> /usr/lib/libCoreStorage.dylib

           0x10b09f000 -        0x10b0e5ff7  com.apple.DiskManagement (6.0 - 744) <FE9F0616-FFCA-31D2-A0B5-E6C943326543> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement

           0x10b111000 -        0x10b11bff7  libcsfde.dylib (380) <3A54B430-EC05-3DE9-86C3-00C1BEAC7F9B> /usr/lib/libcsfde.dylib

           0x10b128000 -        0x10b169fff  com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

           0x10b9be000 -        0x10b9ecff7  com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

           0x10ba1e000 -        0x10ba21fff  com.apple.AppleSystemInfo (3.0 - 3.0) <4D032152-AA40-350E-BB96-44BC55C5C69C> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo

           0x10ba2a000 -        0x10ba36fff  com.apple.Collaboration (71 - 71) <0CD617F3-354C-3FEF-A966-C2553B7662EE> /System/Library/Frameworks/Collaboration.framework/Versions/A/Collaboration

           0x10ba48000 -        0x10bca0ff1  com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security

           0x10bdef000 -        0x10bdeffff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

           0x10bdf8000 -        0x10c0a2ffd  com.apple.HIToolbox (2.1 - 696) <1CFFF37B-C392-3088-B0A4-C08C55B2AF8F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

           0x10c200000 -        0x10c20dfff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

           0x10c21f000 -        0x10c51efff  com.apple.Foundation (6.9 - 1056) <D608EDFD-9634-3573-9B7E-081C7D085F7A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

           0x10c760000 -        0x10c90df27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib

           0x10c930000 -        0x10c982fff  libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib

           0x10c9e5000 -        0x10c9e6ff7  libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib

           0x10c9f4000 -        0x10cab6ff1  com.apple.CoreText (352.0 - 367.15) <E5C70FC8-C861-39B8-A491-595E5B55CFC8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

           0x10cb26000 -        0x10cc96ff6  com.apple.CFNetwork (673.0.3 - 673.0.3) <42CFC3DB-35C8-3652-AF37-4BCC73D8BDEF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

           0x10cd9f000 -        0x10cd9ffff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

           0x10cda9000 -        0x10cf8eff7  com.apple.CoreFoundation (6.9 - 855.11) <E22C6A1F-8996-349C-905E-96C3BBE07C2F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

           0x10d107000 -        0x10d20cfff  com.apple.ImageIO.framework (3.3.0 - 1038) <2C058216-C6D8-3380-A7EA-92A3F04520C1> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

           0x10d276000 -        0x10ddeaff7  com.apple.AppKit (6.9 - 1265) <0E9FC8BF-DA3C-34C5-91CC-12BC922B5F01> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

           0x10e570000 -        0x10e570fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

           0x10e576000 -        0x10e5e9ffb  com.apple.securityfoundation (6.0 - 55122) <119D1C53-B292-3378-AEE1-A3B1FB02F43F> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

           0x10e62f000 -        0x10ef4b05f  com.apple.CoreGraphics (1.600.0 - 599.7) <7D0FD5A7-A061-39BA-8E00-723825D2C4DD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

           0x10f07a000 -        0x10f08afff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib

           0x10f097000 -        0x10f0b0ff7  com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

           0x10f0c9000 -        0x10f0d4ff7  com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

           0x10f0e7000 -        0x10f117fff  com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

           0x10f145000 -        0x10f1b4ff1  com.apple.ApplicationServices.ATS (360 - 363.1) <88976B22-A9B8-3E7B-9AE6-0B8E09A968FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

           0x10f1e0000 -        0x10f269fff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

           0x10f2b3000 -        0x10f2f8ff6  com.apple.HIServices (1.22 - 466) <21807AF8-3BC7-32BB-AB96-7C35CB59D7F6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

           0x10f32d000 -        0x10f33cff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

           0x10f34c000 -        0x10f399ff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

           0x10f3c8000 -        0x10f401ff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

           0x10f41e000 -        0x10f427fff  com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <0AAE45F0-FC6E-36B6-A6A7-73E6950A74AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

           0x10f43e000 -        0x10f44fff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib

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           0x117fb3000 -        0x117fc4ff7  com.apple.idsfoundation (10.0 - 1000) <0BC25100-092B-3C5A-8245-F7C963380785> /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundat ion

           0x117fdc000 -        0x118033fff  com.apple.ViewBridge (1.0 - 46) <C49FDC96-7087-3B2F-AEC3-039F7B2CB50C> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge

           0x11806f000 -        0x11806ffff  com.apple.AOSMigrate (1.0 - 1) <ABA8F3F2-BC96-3F89-AAF4-1AA459A0BCBD> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate

           0x118079000 -        0x1180d9fff  com.apple.ISSupport (1.9.9 - 57) <E1E343D7-222C-3458-9D1F-FC600B7F1C50> /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport

           0x119d93000 -        0x119dbffff  com.apple.CoreServicesInternal (184.8 - 184.8) <707E05AE-DDA8-36FD-B0FF-7F15A061B46A> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal

           0x11a101000 -        0x11a10eff4  com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian

           0x11aa1d000 -        0x11aa25ff3  libCGCMS.A.dylib (599.7) <92AA4E85-7633-36E2-BAD0-7B1A2E48E75C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib

           0x11bb0a000 -        0x11bb11ff7  com.apple.SyncedDefaults (1.3 - 91.30) <FC5A4423-3D91-3A34-853A-C49971EEAE4E> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults

           0x11bb9f000 -        0x11bba2ffa  libCGXType.A.dylib (599.7) <2FC9C2BC-B5C5-3C27-93F9-51C6C4512E9D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib

           0x11c625000 -        0x11c64dffb  libRIP.A.dylib (599.7) <6F528EE3-99F8-3871-BD60-1306495C27D5> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

           0x11c73a000 -        0x11c755ff9  com.apple.security.csparser (3.0 - 55471) <0FA462BA-746F-3ACB-A90D-DCC7F280482B> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/ MacOS/csparser

        0x7fff6b861000 -     0x7fff6b894817  dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 2

        thread_create: 1

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 24237

        thread_create: 794

        thread_set_state: 0

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=208.3M resident=58.9M(28%) swapped_out_or_unallocated=149.5M(72%)

    Writable regions: Total=96.5M written=13.8M(14%) resident=32.9M(34%) swapped_out=64K(0%) unallocated=63.6M(66%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    CG image                              4K

    CG shared images                    180K

    CoreAnimation                       216K

    CoreServices                        120K

    Foundation                            4K

    Kernel Alloc Once                     8K

    MALLOC                             54.6M

    MALLOC (admin)                       32K

    Memory Tag 242                       12K

    Memory Tag 250                       32K

    STACK GUARD                        56.0M

    Stack                              9304K

    VM_ALLOCATE                        16.4M

    __DATA                             29.9M

    __IMAGE                             528K

    __LINKEDIT                         50.0M

    __TEXT                            158.5M

    __UNICODE                           544K

    mapped file                        45.1M

    shared memory                         4K

    ===========                      =======

    TOTAL                             421.3M

  • by Linc Davis,

    Linc Davis Linc Davis Jan 7, 2014 6:40 PM in response to DrizzyGadget
    Level 10 (208,000 points)
    Applications
    Jan 7, 2014 6:40 PM in response to DrizzyGadget
    If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic  test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on principle, not because of anything suggested in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help to identify which such modifications you've installed, as well as some other aspects of the state of the system that may be pertinent.

    Here's a brief summary: Copy a line of text from this web page into a window in another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, paste again. Details follow.

    You may have started the computer in "safe" mode. Preferably, these steps should be taken while booted in “normal” mode. If the system is now running in safe mode and is bootable in normal mode, reboot as usual. If it only boots in safe mode, proceed anyway.

    Below are instructions to run a UNIX shell script. It does nothing but produce human-readable output. However, you need to be cautious about running any program at the behest of a stranger on a public message board. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of damage. If you can't satisfy yourself that these instructions are safe, don't follow them.

        
    The script will line-wrap or scroll in your browser, but it's really a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
       
    If you have more than one user, and the affected user is not an administrator, then please run the script twice: once while logged in as the affected user, and once as an administrator. The results may be different. The administrator is the user that is created automatically on a new computer when you start it for the first time. If you can't log in as an administrator, just run the script as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
       
    Launch the built-in Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Triple-click anywhere in the line of text below on this page to select it:
    clear; shopt -s extglob; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; PB="/usr/libexec/PlistBuddy -c Print"; Prm () { [[ "$o" ]] && o=$(sed 's/^/   /' <<< "$o") && printf "$Fm" "$1" "$o"; }; Prc () { o=$(egrep -v '^[[:blank:]]*($|#)' "$2"); Prm "$1"; }; Prp () { o=$($PB "$2" | awk -F'= ' \/$3'/{print $2}'); Prm "$1"; }; Prs () { o="${o##+( )}"; [[ "$o" -ne 0 ]] && printf "$Fs" "$1" "$o"; }; a=$(id | grep -w '80(admin)'); r=1; [[ "$a" ]] && { sudo true; r=$?; }; { [[ "$a" ]] || echo $'No admin access\n'; [[ "$a" && "$r" -ne 0 ]] && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=$(system_profiler SPDiagnosticsDataType | sed '5,6!d'); fgrep -q P <<< "$o" && o=; Prm "POST"; o=$(nvram boot-args | awk '{$1=""; print}'); Prs "boot-args"; o=$(($(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0));  Prs "Pageouts (MiB)"; s=( $(sar -u 1 10 | sed '$!d') ); [[ ${s[4]} -lt 90 ]] && o=$(printf 'User %s%%\t\tSystem %s%%' ${s[1]} ${s[3]}) || o=; Prm "Total CPU usage" && o=$(ps acrx -o comm,ruid,%cpu | sed '2!d'); Prm "Max %CPU by process (name, UID, %)"; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); Prm "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); Prm "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); Prm "Inserted libraries"; for f in crontab fstab launchd.conf sysctl.conf; do Prc $f /e*/$f; done; Prc "hosts" <(sed '1,10d' /e*/hosts); Prc "User crontab" <(crontab -l); Prc "User launchd" ~/.launchd; o=$(find {,/u*/lo*}/e*/periodic -type f -mtime -30d); Prm "Modified periodic scripts"; Prp "Global login items" /L*/P*/loginw* Path; Prp "User login items" L*/P*/*loginit* Name; Prp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); Prs "Restricted user files"; cd; o=$(find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID=; ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s\n\t(%s)\n' "${d%/Contents}" "$ID"; done); Prm "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); Prm "Unsigned shared libraries"; o=$(system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l); Prs "Font problems"; for d in {/,}L*/{La,Priv,Sta}*; do o=$(ls -A "$d"); Prm "$d"; done; [[ "$r" -eq 0 ]] && { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); Prm "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); Prm "Login hook"; Prc "Root crontab" <(sudo crontab -l);}; o=$(syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'); Prm "Kernel messages"; } 2> /dev/null | pbcopy; exit
      
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
      
    If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter your password, the script will run anyway, but it will produce less information. In most cases, the difference is not important, so don't worry about it.
       
    The script may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "[Process completed]" to appear in the Terminal window.
        
    You can then quit Terminal. The output of the script will have been copied to the Clipboard automatically. All you have to do is paste into a reply to this message by pressing command-V again. If any personal information, such as your name or email address, appears in the output, anonymize it before posting. Usually that won't be necessary. Please don't copy anything from the Terminal window.
         
    Others may offer you advice based on the output of the above script. They don't speak for me and I don't endorse their comments.
      
    Copyright © 2014 Linc Davis. As the sole author of this message, I reserve all rights except as provided in the Terms of Use of this website. Readers of discussions.apple.com may copy it for their own use. No one has permission to redistribute the whole or any part of it.

  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 7, 2014 9:03 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 7, 2014 9:03 PM in response to Linc Davis

    Trying to paste the output here but keep getting "You have included content in your post that is not permitted" on this editor. I'll try something else to post the output here.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 7, 2014 9:14 PM in response to DrizzyGadget
    Level 10 (208,000 points)
    Applications
    Jan 7, 2014 9:14 PM in response to DrizzyGadget

    That's because of a bug in the forum software. Please post the output on Pastebin, then post a link here to the page you created.

  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 7, 2014 9:17 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 7, 2014 9:17 PM in response to Linc Davis

    Here we go:

     

    pastebin.com/XWq0hqjG

  • by Linc Davis,

    Linc Davis Linc Davis Jan 7, 2014 10:06 PM in response to DrizzyGadget
    Level 10 (208,000 points)
    Applications
    Jan 7, 2014 10:06 PM in response to DrizzyGadget

    You seem to have two unrelated issues. Did the Finder crashes stop when you quit Google Drive?

     

    As for the App Store, see below.

     

    Back up all data.

     

    Quit the App Store if it's running. Force quit if necessary.

     

    Please triple-click anywhere in the line below on this page to select it:

    defaults write -app "App Store" ShowDebugMenu YES

     

    Copy the selected text to the Clipboard by pressing the key combination command-C.

     

    Launch the built-in Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

     

    Wait for a new line ending in a dollar sign (“$”) to appear below what you entered. You can then quit Terminal.

     

    Launch the App Store. There should now be a menu labeled Debug in the menu bar at the top of the screen. From that menu, select

     

    Reset Application

     

    Quit again and relaunch. Test.
      
    Optionally, remove the Debug menu by quitting the App Store and entering the command below in the same way as before:
    defaults delete -app "App Store" ShowDebugMenu

  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 7, 2014 10:29 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 7, 2014 10:29 PM in response to Linc Davis

    Still receiving the same error in the App Store.

     

    For the Finder issue, from the Console menu I no longer saw any recent Finder crashes since Google Drive had been stopped.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 7, 2014 10:54 PM in response to DrizzyGadget
    Level 10 (208,000 points)
    Applications
    Jan 7, 2014 10:54 PM in response to DrizzyGadget

    Please follow the instructions in this support article to remove the "SC Info" folder.

  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 8, 2014 6:26 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 8, 2014 6:26 AM in response to Linc Davis

    Ok, that's done.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 8, 2014 12:11 PM in response to DrizzyGadget
    Level 10 (208,000 points)
    Applications
    Jan 8, 2014 12:11 PM in response to DrizzyGadget

    And?

  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 8, 2014 12:13 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 8, 2014 12:13 PM in response to Linc Davis

    Still unable to update.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 8, 2014 12:25 PM in response to DrizzyGadget
    Level 10 (208,000 points)
    Applications
    Jan 8, 2014 12:25 PM in response to DrizzyGadget

    If you don't already have a current backup, back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

      

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

      

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

  • by DrizzyGadget,

    DrizzyGadget DrizzyGadget Jan 8, 2014 12:30 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 8, 2014 12:30 PM in response to Linc Davis

    That's what I figured I was going to need to do. Is there a way when I reinstall, to not update itunes? I use itunes 10.7, not too fond of 11.

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