I have 4 apps that won't update from the Mac App Store (iMovie, iPhoto, Xcode and Pocket). When I click Update it fails and I get an error that says "App failed to download, Use the Purchases page to try again." I've tried to update for about a month after restarting and also tried on a different wifi network (heard somewhere that might work), but have been unsuccessful.
MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.5)
Are you sure the newest versions of the software are compatible with your OS? You may want to try updating to Mavericks.
Tried in Safe Mode but with the same result, error couldn't download. Also, I am on Mavericks 10.9
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
I hope this helps:
Jan 6 22:25:36 ***-MacBook-Pro.local App Store[2240]: FRNavigationController: User moved forward from <FRNavigationItem: 0x60000025ac70> webView=primary provisionalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 finalURL=https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?cc=us&id=29520&m t=12 to <FRNavigationItem: 0x60800024a080> webView=updates provisionalURL=https://su.itunes.apple.com/WebObjects/MZSoftwareUpdate.woa/wa/viewSoftwareUpdat es finalURL=https://su.itunes.apple.com/WebObjects/MZSoftwareUpdate.woa/wa/viewSoftwareUpdat es
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: UpdateController: Starting SoftwareUpdate scan with forceFullScan=0 launchedFromNotification=0
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: UpdateQueue: Using available-software-updates-extended key for update queue
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: UpdateController update scan progress at -1.000000
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: Logged "UpdateQueueRequstBody"
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: ISStoreURLOperation: Starting URL operation with url=(null) / bagKey=available-software-updates-extended
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: -[ISStoreURLOperation _runURLOperation]: _addStandardQueryParametersForURL: https://su.itunes.apple.com/WebObjects/MZSoftwareUpdate.woa/wa/availableSoftware UpdatesExtended
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: UpdateController update scan progress at 2.500000
Jan 6 22:25:36 ***-MacBook-Pro.local App Store[2240]: FRStoreViewController: Discarded delayed initial load of updates because the view has already commited an initial load
Jan 6 22:25:36 ***-MacBook-Pro.local storeagent[320]: UpdateQueue: Setting hasBeenSeenByUser for all updates
Jan 6 22:25:38 ***-MacBook-Pro.local storeagent[320]: UpdateController update scan progress at 20.000000
Jan 6 22:25:43 --- last message repeated 56 times ---
Jan 6 22:25:45 ***-MacBook-Pro.local storeagent[320]: UpdateController: update scan completed
Jan 6 22:25:45 ***-MacBook-Pro.local storeagent[320]: UpdateController update scan progress at -1.000000
Jan 6 22:26:15 --- last message repeated 1 time ---
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
I created a guest user account and tried to update while logged in as guest and got the same problem. So it doesn't look like it's tied to my user account.
Have you tried to update or install any other apps during this time?
Parrallels desktop was the last program I downloaded but that wasn't from the App Store and I had these update errors before I got that program.
Please post another extract from the log as before, but this time choose All Messages from the query menu.
All messages from
/var/log ▹ appstore.log after I try to update the applications?
No. All Messages at the top of the query list. Please do not post all the messages in the log; only the new ones that appear when you try to update in the App Store.
Here's what I got. I noticed that Pocket, one of the apps that won't update, downloaded 1.3mb of the 5.3mb update before failing.
1/7/14 6:49:55.485 PM com.apple.launchd.peruser.501[164]: (com.apple.Finder[6506]) Job appears to have crashed: Illegal instruction: 4
1/7/14 6:49:55.891 PM Google Drive[3078]: Failed to send: -609
1/7/14 6:50:06.747 PM ReportCrash[6510]: Saved crash report for Finder[6506] version 10.9.1 (10.9.1) to /Users/admin/Library/Logs/DiagnosticReports/Finder_2014-01-07-185006_Dres-MacBo ok-Pro.crash
1/7/14 6:50:06.830 PM ReportCrash[6510]: Removing excessive log: file:///Users/admin/Library/Logs/DiagnosticReports/Finder_2014-01-07-182927_Dre s-MacBook-Pro.crash
1/7/14 6:51:20.223 PM com.apple.SecurityServer[25]: Killing auth hosts
1/7/14 6:51:20.223 PM com.apple.SecurityServer[25]: Session 100052 destroyed
1/7/14 6:51:28.849 PM storeagent[3094]: Error:-42408 File:/SourceCache/Pisa/Pisa-232.2/iTunes Protocol/iTunes Store Framework/HashedDownloadProvider.m Line:505
1/7/14 6:51:28.853 PM storeagent[3094]: Error:-42408 File:/SourceCache/Pisa/Pisa-232.2/iTunes Protocol/iTunes Store Framework/HashedDownloadProvider.m Line:505
Quit Google Drive and see whether there's an improvement. If not, see below.
In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process (Finder.) The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.
Process: Finder [6506]
Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier: com.apple.finder
Version: 10.9.1 (10.9.1)
Build Info: Finder_FE-885001001000000~7
Code Type: X86-64 (Native)
Parent Process: launchd [164]
Responsible: Finder [6506]
User ID: 501
Date/Time: 2014-01-07 18:49:55.007 -0600
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: *********-****-****-****-**************
Sleep/Wake UUID: *********-****-****-****-**************
Crashed Thread: 4
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
External Modification Warnings:
Thread creation by external task.
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x000000010f6eda1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010f6ecd18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010ce1a315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010ce19939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010ce19275 CFRunLoopRunSpecific + 309
5 com.apple.HIToolbox 0x000000010be26f0d RunCurrentEventLoopInMode + 226
6 com.apple.HIToolbox 0x000000010be26cb7 ReceiveNextEventCommon + 479
7 com.apple.HIToolbox 0x000000010be26abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
8 com.apple.AppKit 0x000000010d29a28e _DPSNextEvent + 1434
9 com.apple.AppKit 0x000000010d2998db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
10 com.apple.AppKit 0x000000010d28d9cc -[NSApplication run] + 553
11 com.apple.AppKit 0x000000010d278803 NSApplicationMain + 940
12 com.apple.finder 0x00000001090024dc 0x108ffc000 + 25820
13 libdyld.dylib 0x000000010f5595fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x000000010f6f1e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010f7fbf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010f7fefb9 start_wqthread + 13
Apps won't update "An error has occurred"
