Q: help me please

ok, so what issues are you having activating the phone.

where did you buy the phone from?  Was it from an authorized apple dealer, or from some 3rd pary ebay, cl etc?

its my scott wrote:

 

iv just bought a iphone 5...

If bought used...

The Apple ID and Password that was Originally used to Activate the iDevice is required.

If you cannot get this information from the seller

Removing a device from a previous owner’s account

You need to return the Device for a refund, as you will not be able to re-activate it.