jotto13
Level 1 (1 points)

Q: iMessage stopped working in certain group chats.

Ok so a few days ago, iMessage stopped working for me in certain group chats. Originally, i though it might be because someone had turned off iMessage or something like that, but iMessage and the group chat is still working for everyone else. The group chats have between 8 and 10 people, so I don;t know if maybe it stopped working because there are too many people, but again it worked before and still works for everyone else. iMessage works in all conversations with one other person or a three person chat. Whenever I go to the chats that are only sending text, it sends it to everyone individually. That might just be because it is text, I am not sure. I have the newest update. At first, I checked the settings, which were all right, and then turned my phone off and on. It still was not working with iMessage. It has been a few days and it is still not working. Help!! It is very annoying for my friends to individually receive my group messages!!

iPhone 5, iOS 7.0.4

Posted on Jan 6, 2014 4:16 PM

by mario49,Solvedanswer
mario49 mario49
Community Specialists
A:

Hello jotto13,

 

Thanks for using Apple Support Communities.

For more information on this, take a look at:

 

iOS: Troubleshooting Messages

http://support.apple.com/kb/ts2755

 

To resolve issues with sending and receiving iMessages, follow these steps first

  1. Check iMessage system status for current service issues.
  2. Go to Settings > Messages > Send & Receive and make sure that you have registered iMessage with your phone number or Apple ID and that you have selected iMessage for use. Learn more about troubleshooting iMessage registration if the phone number or Apple ID isn't available for use.
  3. Open Safari and navigate to www.apple.com to verify data connectivity. Learn more about troubleshootingcellular data or a Wi-Fi connection if a data connection isn't available.
  4. iMessage over cellular data might not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports. Go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while on a call if your network doesn't support simultaneous data and voice calls.
  5. Restart your device.
  6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

 

 

Best of luck,

Mario

Posted on Jan 9, 2014 12:21 PM

Close
jotto13

Q: iMessage stopped working in certain group chats.

  • All replies
  • Helpful answers

  • by mario49,Solvedanswer

    mario49 mario49 Jan 9, 2014 12:21 PM in response to jotto13
    Community Specialists
    Jan 9, 2014 12:21 PM in response to jotto13

    Hello jotto13,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    To resolve issues with sending and receiving iMessages, follow these steps first

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you have registered iMessage with your phone number or Apple ID and that you have selected iMessage for use. Learn more about troubleshooting iMessage registration if the phone number or Apple ID isn't available for use.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. Learn more about troubleshootingcellular data or a Wi-Fi connection if a data connection isn't available.
    4. iMessage over cellular data might not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports. Go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while on a call if your network doesn't support simultaneous data and voice calls.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

     

     

    Best of luck,

    Mario

  • by Beth5706,

    Beth5706 Beth5706 Feb 27, 2014 7:41 AM in response to mario49
    Level 1 (0 points)
    Feb 27, 2014 7:41 AM in response to mario49

    Imessage suddenly stopped working on both my iphone4s and iPad at the same time. imessages start to send and then stop and it says not delivered.

    They were both working fine last week. I have tried all the various fixes mentioned, with restarts, network resets etc. etc. and nothing works. I updated to ios 7.0.6 on both devices a couple of days ago and had not used imessage since so I can't help thinking it's no coincidence!