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russell226

Q: I have had an apple tv device for 2 years setup on two different tvs with sporadic results, just hooked it up to a new third TV and I'm getting a stuck on "setting date and time" message at initial bootup.device unresponsive when pressing remote menu btn

I have had an Apple TV device for 2 years now set up on 2 different TVs with very sporadic results.  Now I am trying to hook up that same device to a 3rd new TV and am getting a wierd error message. Upon intitial startup, it gets stuck on this "setting date and time" error message and hitting the menu button on the remote does nothing to get to settings menu.  Any suggestions would be very helpful...thanks in advance.

Apple TV (2nd generation)

Posted on Jan 6, 2014 10:23 PM

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Q: I have had an apple tv device for 2 years setup on two different tvs with sporadic results, just hooked it up to a new third TV an ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 7, 2014 4:14 AM in response to russell226
    Level 10 (104,073 points)
    Apple TV
    Jan 7, 2014 4:14 AM in response to russell226

    Welcome to the Apple Community Russell.

     

    Assuming this is not the first time you have used your Apple TV

     

    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

     

    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.