1 Reply Latest reply: Jan 7, 2014 4:10 AM by Winston Churchill
Hello_Jillybean Level 1 (0 points)

I have done everything the help guide said to do I even went as far as to move the router to the living room so that I could hard wire to it and I am still having Intermittent disconnects. Can someone please help me?


AppleTV 2, iOS 7.0.4
  • Winston Churchill Level 10 (95,839 points)

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections 

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)