-
All replies
-
Helpful answers
-
Jan 7, 2014 3:04 AM in response to Ae001by léonie,And are you currently in Australia? Is your billing address set to Australia, like your shipping address and your Apple ID, Credit card? Check your address carefully for format errors, like the zip code; does your Apple ID work at all for buying from the App Store? If not, contact Apple Support. There have previously been similar reports of problems when buying Photo Books in Australia.
-
Jan 7, 2014 3:24 AM in response to léonieby Ae001,Yes, I am currently in Australia and have had no problem buying from the App Store. I have checked all places I can think of and everything is set to Australia - AppleID, billing address for credit card, shipping address, iphoto store.
-
Jan 13, 2014 12:57 AM in response to Ae001by CLT111,Just wondering if you got this problem sorted? I am having the same issue. Everything is set to Australia but am still getting that message re changing stores. Getting very frustrated. Thanks
-
Jan 15, 2014 12:25 PM in response to Ae001by Old Toad,Go to your account and delete and reenter all of the billing info for your credit card. That often will fix the problem.
OT
-
Feb 1, 2014 9:50 PM in response to Old Toadby Ae001,I tried this several times (deleting and re entering billing info). I've been in contact with apple support who asked me to try several things and checked all my details were Australian. They admitted it was an apple issue and a few days later told me it was fixed, but when I tried again to order my photo book I got the same message about 'Changing store....' I've told them it still doesn't work and they are working on it - last heard from apple support on 20th Feb, so I don't know where they are at with this, but it still doesn't work for me.
-
Feb 1, 2014 10:00 PM in response to Ae001by Ae001,Sorry, I meant to say I last heard from apple support on 20th January, not February.
-
Jan 7, 2016 1:46 AM in response to Ae001by williamschris683,I am getting this problem now and it is now 2016! Is there a fix for this identified?
-
Jul 31, 2016 6:19 PM in response to Ae001by Damor68,I had exactly the same problem in August 2016. I spent a long time talking to Apple support who could not identify the problem. Then tried creating a new Apple ID (using same delivery and payment information) and was able to order the book using the new Apple ID.