3 Replies Latest reply: Feb 5, 2014 1:57 AM by isabeksu
isabeksu Level 1 Level 1 (0 points)

Dear all,

I've been experiencing problems with my Belking Thunderbolt Docl for a while now. It has one 3.5 externally powered USB 3 HD, audio jack leading to speakers, and one 2.5 USB 3 powered HD. It seems that when also the small HD is connected I get random disconnection of the thunderbolt interface and system reboot. Everything seems ok if the 2.5" HD is connected to the MBA USB3 port and the rest to the TB Dock (aftrer a couple of tries, it disconnects also if the 2.5" HD is not plugged into the TB dock. It happens even if I just use the TB audio output, is it maybe that one the problem?)

 

At the bottom you find a typical error log I get after reboot. Any help?

 

Thank you!

 

Anonymous UUID:       FDC4E962-9F91-7E9C-2F04-203C5629EB8A

 

 

Tue Jan  7 15:05:46 2014

panic(cpu 0 caller 0xffffff80040dc19e): Kernel trap at 0xffffff7f845f2aed, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000010, CR3: 0x0000000006646000, CR4: 0x00000000001606e0

RAX: 0xffffff8020606a80, RBX: 0x0000000000000010, RCX: 0xffffff8015a74601, RDX: 0xffffff8016081e08

RSP: 0xffffff80108b3c60, RBP: 0xffffff80108b3ca0, RSI: 0xffffff8015ecc780, RDI: 0x0000000000040007

R8:  0x000000000000019f, R9:  0x0000000000000006, R10: 0x0000000000000000, R11: 0x00000000e0000000

R12: 0x000000000000f700, R13: 0xffffff7f84606f40, R14: 0x0000000000000000, R15: 0xffffff801e480200

RFL: 0x0000000000010202, RIP: 0xffffff7f845f2aed, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000010, Error code: 0x0000000000000000, Fault CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff80108b38f0 : 0xffffff8004022f69

0xffffff80108b3970 : 0xffffff80040dc19e

0xffffff80108b3b40 : 0xffffff80040f3606

0xffffff80108b3b60 : 0xffffff7f845f2aed

0xffffff80108b3ca0 : 0xffffff7f845ee4fe

0xffffff80108b3d10 : 0xffffff7f845f1003

0xffffff80108b3d40 : 0xffffff7f845eeb79

0xffffff80108b3db0 : 0xffffff7f845f0984

0xffffff80108b3e10 : 0xffffff7f845ec57f

0xffffff80108b3e40 : 0xffffff7f845f0b88

0xffffff80108b3e70 : 0xffffff800449fe19

0xffffff80108b3f00 : 0xffffff8004498b6b

0xffffff80108b3f20 : 0xffffff800404a15a

0xffffff80108b3fb0 : 0xffffff80040d6aa7

      Kernel Extensions in backtrace:

         com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f845e8000->0xffffff7f84610fff

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

13A603

 

 

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x0000000003e00000

Kernel text base: 0xffffff8004000000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

 

 

System uptime in nanoseconds: 109385458072536

last loaded kext at 109047747997814: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7f86160000, size 20480)

last unloaded kext at 109156824244404: com.apple.iokit.SCSITaskUserClient          3.6.0 (addr 0xffffff7f85fa1000, size 28672)

loaded kexts:

com.Cycling74.driver.Soundflower          1.5.1

com.logmein.driver.LogMeInSoundDriver          1.0.0

org.virtualbox.kext.VBoxUSB          4.2.18

org.virtualbox.kext.VBoxDrv          4.2.18

com.apple.filesystems.afpfs          11.0

com.apple.nke.asp-tcp          8.0.0

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.filesystems.autofs          3.0

com.apple.driver.AGPM          100.14.11

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.ApplePlatformEnabler          2.0.9d1

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleHDA          2.5.2fc2

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.driver.AppleThunderboltIP          1.0.10

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleHWAccess          1

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleMikeyDriver          2.5.2fc2

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.driver.AppleIntelHD4000Graphics          8.1.8

com.apple.driver.AppleIntelFramebufferCapri          8.1.8

com.apple.driver.AppleUSBTCButtons          240.2

com.apple.driver.AppleUSBCardReader          3.3.5

com.apple.driver.AppleUSBTCKeyboard          240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AppleUSBHub          650.4.4

com.apple.driver.AirPort.Brcm4331          700.20.22

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.driver.AppleUSBXHCI          650.4.3

com.apple.driver.AppleUSBEHCI          650.4.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

com.apple.driver.AppleThunderboltPCIUpAdapter          1.4.0

com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0

com.apple.security.SecureRemotePassword          1.0

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.5.2fc2

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.driver.AppleHDAController          2.5.2fc2

com.apple.iokit.IOHDAFamily          2.5.2fc2

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.AppleSMC          3.1.6d1

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IOSurface          91

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.iokit.IOAcceleratorFamily2          98.7.1

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.driver.AppleUSBMultitouch          240.6

com.apple.iokit.IOUSBHIDDriver          650.4.4

com.apple.driver.AppleThunderboltDPInAdapter          2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.driver.AppleThunderboltNHI          1.9.2

com.apple.iokit.IOThunderboltFamily          2.8.5

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.iokit.IO80211Family          600.34

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

 

 

System Profile:

Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.5f9

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: APPLE SSD SM256E, 251 GB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.5f9

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

PCI Card: pci1b73,1100, Thunderbolt@10,0,0

PCI Card: Broadcom 57762-A1, Ethernet Controller, Thunderbolt@12,0,0

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@13,0,0

Serial ATA Device: APPLE SSD SM256E, 251 GB

USB Device: My Passport 0748

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB PnP Sound Device

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Thunderbolt Device: Express Dock, Belkin International, Inc., 1, 26.1


MacBook Air (13-inch, Mid 2012), OS X Mountain Lion (10.8.1)
  • 1. Re: Belkin Thunderbolt Express Dock keeps crashing my 2012 MBA
    isabeksu Level 1 Level 1 (0 points)

    It's not just a problem of the audio output. I audio is disconnected and usb drive connectes, it still gives the same problems.

    In the meanwhile I've read other reports of similar malfunctions with this dock. Pretty disappointed...

  • 2. Re: Belkin Thunderbolt Express Dock keeps crashing my 2012 MBA
    Linc Davis Level 10 Level 10 (117,730 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • 3. Re: Belkin Thunderbolt Express Dock keeps crashing my 2012 MBA
    isabeksu Level 1 Level 1 (0 points)

    Before doing the test, I unistalled a few now useless apps which were running in background (soundflower driver, logmein). Then I tried again and so far it seems to work... maybe it was one of those.

    Anyway I've seen a number of complains about similar problems witht the Belikin Thunderbolt dock which didn't seem related to any software issue.