HT5824: Reset iCloud Documents & Data

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kgj1264
Level 1 (0 points)

Q: email address attached to icloud is inactive cannot activate icloud with exisiting email

I had my Icloud account attached to a email no longer in existance, I cannot reset the original (dead) email on my iphone and cannot use Icloud becasue the old email is embedded in the settings, I cannot over write the dead email to enter the existing email.

 

Please and Thank you.

iPhone 5c, iOS 7.0.4

Posted on Jan 7, 2014 7:14 AM

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kgj1264

Q: email address attached to icloud is inactive cannot activate icloud with exisiting email

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 7, 2014 7:17 AM in response to kgj1264
    Level 10 (104,511 points)
    Apple TV
    Jan 7, 2014 7:17 AM in response to kgj1264

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.

     

    This feature has been introduced to make stolen phones useless to those that have stolen them.

     

    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.

     

    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.

     

    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

     

    This article provides more information about Activation Lock.

  • by kgj1264,

    kgj1264 kgj1264 Jan 7, 2014 7:19 AM in response to Winston Churchill
    Level 1 (0 points)
    Jan 7, 2014 7:19 AM in response to Winston Churchill

    When I try to log in with the former id it takes the id, but not the original password, and I cannot change or recover my password or id because that email is no longer in existance.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 7, 2014 7:21 AM in response to kgj1264
    Level 10 (104,511 points)
    Apple TV
    Jan 7, 2014 7:21 AM in response to kgj1264

    I'm not sure you read what I wrote, you need to change the ID back to the old one with Apple.