1 Reply Latest reply: Jan 9, 2014 7:16 AM by judysings
racersdream Level 1 Level 1 (0 points)

Does anybody here knows how to fix error 3004? The program is enabled on Windows firewall. I have tried every solution in existence all over the internet for no avail, even putting my phone on recovery mode and restoring it from there. Any solution is welcome.

 

And those who demand diagnostic info, here you go:

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion dv7 Notebook PC

iTunes 11.1.3.8

QuickTime 7.7.4

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0028B6880E705FC8

Current user is not an administrator.

The current local date and time is 2014-01-07 13:21:51.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce G105M

  

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.1.3.8 (x64) is currently running.

iTunesHelper 11.1.3.8 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {431E8E04-E08F-4110-8572-4325E74BF126}

Description: VPN Client Adapter - VPN

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 20:00:00 1969

Lease Expires: Wed Dec 31 20:00:00 1969

DNS Servers:

Adapter Name: {4CB91133-9C33-4E26-868B-61B9252CF28F}

Description: Broadcom 43225 802.11b/g/n

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 20:00:00 1969

Lease Expires: Wed Dec 31 20:00:00 1969

DNS Servers:

Adapter Name: {716714CF-A120-4BA2-991E-599CC9DC6827}

Description: Realtek PCIe GBE Family Controller

IP Address: 10.0.0.150

Subnet Mask: 255.255.255.0

Default Gateway: 10.0.0.138

DHCP Enabled: No

DHCP Server:

Lease Obtained: Wed Dec 31 20:00:00 1969

Lease Expires: Wed Dec 31 20:00:00 1969

DNS Servers: 10.0.0.138

Adapter Name: {55A41121-185B-4E9E-B17D-3488C1CE4BA0}

Description: VMware Virtual Ethernet Adapter for VMnet1

IP Address: 169.254.164.10

Subnet Mask: 255.255.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: No

DHCP Server:

Lease Obtained: Wed Dec 31 20:00:00 1969

Lease Expires: Wed Dec 31 20:00:00 1969

DNS Servers:

Adapter Name: {DBBF8F71-1C10-40E1-802B-5DB8975F3085}

Description: VMware Virtual Ethernet Adapter for VMnet8

IP Address: 192.168.126.1

Subnet Mask: 255.255.255.0

Default Gateway: 0.0.0.0

DHCP Enabled: No

DHCP Server:

Lease Obtained: Wed Dec 31 20:00:00 1969

Lease Expires: Wed Dec 31 20:00:00 1969

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2014-01-07 13:21:09.

  

  


iPhone 4, Windows 7