old account and new account--help fix

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old account and new account--help fix

I have so many things wrong with my accounts right now.

1) My 1st itunes account i created is linked to an old email address that I no longer have access to. I stopped being able to use the itunes account because I know longer have access to the email address. I can't retrieve any of my music because of it. YEARS worth of music! How do i get my music back and can i merge my music with my new itunes account?

2) Last year, after getting my Mac, i created a new icloud account (because i couldn't get into my previous account/old email address) and now my phone keeps wanting to connect with my old icloud account--which i can't get into. How do i fix this?

3) My husband connected with my new itunes account and now my account things i'm him, and I can't even access the minimal amount of songs i had on my new itunes account. How do i fix this?

Thank you so much for the help. 🙂

MacBook Air (13-inch Mid 2012), iOS 7.0.4

Posted on Jan 7, 2014 11:53 AM

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Answer 1

Jan 8, 2014 1:25 PM in response to mst848700

1) Change the email address at...

My Apple ID

2) If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.

This feature has been introduced to make stolen phones useless to those that have stolen them.

However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.

The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.

You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

This article provides more information about Activation Lock.

3) Sorry, I don't understand the question.

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