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Numbers issue

572 Views 15 Replies Latest reply: Apr 2, 2014 7:52 AM by W@ers RSS
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njbarton Level 1 Level 1 (0 points)
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Jan 7, 2014 12:59 PM

I am trying to open a Numbers spreadsheet but it is telling me I need a newer version.  I have the latest version installed, any ideas?

  • Wayne Contello Level 6 Level 6 (12,810 points)
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    Jan 7, 2014 1:24 PM (in response to njbarton)

    Bother versions are installed.  The previous version is located in the folder "/Applications/iWork '09"

     

    You can check which version you are running by selecting the menu item "Number > About Numbers"

     

    Here are the two icons side-by-side:

    Numbers                                            Numbers

       2.3                                                       3.0

    Screen Shot 2014-01-07 at 3.23.22 PM.png

     

     

    If you try to open a Numbers 3.0 file with Numbers2.3 you will see the message you are seeing.

  • Jerrold Green1 Level 7 Level 7 (28,280 points)
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    Jan 7, 2014 3:58 PM (in response to njbarton)

    NJ,

     

    Right-click on the document and choose "Open With" then select Numbers 2.3

     

    Jerry

  • Jtfromthabl0ck Level 1 Level 1 (0 points)
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    Feb 4, 2014 1:59 PM (in response to njbarton)

    Did you figure this out? I'm running into the same issue & it's VITAL I get this document opened - I'm freakin out!

  • Jtfromthabl0ck Level 1 Level 1 (0 points)
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    Feb 4, 2014 1:59 PM (in response to Jerrold Green1)

    It doesn't given an option to choose which Numbers. I just got this mac maybe 2 weeks ago. I opened the file this morning just file & now it's giving me the same error. HELP!

  • SGIII Level 4 Level 4 (3,345 points)
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    Feb 4, 2014 2:07 PM (in response to Jtfromthabl0ck)

    Not sure if this will help but do you have 3.1 installed?

     

    If you do and you still can't open the document, try restoring from an older version in Time Machine.

     

    (If you saved it in iCloud, then in Finder hold down the option key and Go > Library > Mobile Documents > com~apple~Numbers find the document and go back in time there.)

     

    SG

  • arruelas Level 1 Level 1 (0 points)
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    Feb 7, 2014 12:23 PM (in response to Wayne Contello)

    I have 3.1 installed but it won't open.  I don't see any place to accept the liscence agreement?  What do i do now.

  • SGIII Level 4 Level 4 (3,345 points)
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    Feb 7, 2014 12:24 PM (in response to arruelas)

    I have 3.1 installed but it won't open.  I don't see any place to accept the liscence agreement?

     

    What happens when you go to your main Applications folder (not the subfolder within it name iWork '09) and double-click the Numbers that you find there to launch it?

     

    SG

  • dmm46 Level 1 Level 1 (0 points)
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    Mar 5, 2014 5:47 PM (in response to njbarton)

    I am having the same issues that I cannot open numbers  I have some very important documents that I really need.  I have the 3.1 version. My concern is losing these documents.  I have hours of work put into them.  Anyone out there that can help it would be appreciated.

  • Joe_Mac Level 1 Level 1 (0 points)
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    Mar 12, 2014 4:43 PM (in response to njbarton)

    Everyone having the problem ... go to LaunchPad (F4 on Air) on your Mac to see if Numbers is downloading (updating) at the moment or is paused.  That may be a contributing issue.

     

    The App Store is not always in sync with what's actually happening on your computer (unfortunately).

  • W@ers Level 1 Level 1 (0 points)
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    Apr 2, 2014 6:34 AM (in response to njbarton)

    I have the same issue. Now I've updated Numbers (on iMac) to new version (3.2) but problem remains - meaning: unable to open iCloud document previously created in Numbers on iMac.

  • SGIII Level 4 Level 4 (3,345 points)
    Currently Being Moderated
    Apr 2, 2014 7:12 AM (in response to W@ers)

    unable to open iCloud document previously created in Numbers on iMac.

     

    If it's just the iCloud documents you are having trouble opening then maybe you need to recheck iCloud settings.

     

    iCloud-system-pref-doc-data.png

     

    AND this:

     

    iCloud-system-pref-Numbers.png

     

    Also try signing out of iCloud account and then back in.

     

    SG

  • W@ers Level 1 Level 1 (0 points)
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    Apr 2, 2014 7:15 AM (in response to SGIII)

    No that's not it, everything checked ... Pages works fine ...

  • SGIII Level 4 Level 4 (3,345 points)
    Currently Being Moderated
    Apr 2, 2014 7:24 AM (in response to W@ers)

    No that's not it, everything checked ... Pages works fine ...

     

    Ok. But Pages is a different app, with a different iCloud checkbox.  So just because Pages "works fine" doesn't necessarily tell you all that much about whether Numbers iCloud sync is set up correctly.

     

    Also try going to Library > Mobile Documents > com~apple~Numbers and checking to see if your documents are in there.

     

    If they aren't there, then you should try doublechecking your iCloud preferences to make sure Numbers is checked and also try signing out and signing back in to "kickstart" the Numbers sync.

     

    If they are there, then try dragging them out onto the Desktop (you'll probably get a warning message), giving iCloud a chance to resync, and then dragging them back into the folder.

     

    If you haven't already, restarting your computer can also clear up mysterious problems.

     

    SG

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