My mouse works but nothing else on my iMac is responding. Rebooting doesn't help. I'm having major issues. Help!

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My mouse works but nothing else on my iMac is responding. Rebooting doesn't help. I'm having major issues. Help!

My iMac is not frozen; the mouse works, nothing else does. It all started with the iOS7 launch...

I attempted to update my iPhone 4 via WiFi and it crashed. Wouldn't respond to synch, charge, turn on. Notta. My dad plugged it into his iMac and it turned on, miraculously, I was practically on my way to get a new phone. Once it was back on, I attempted to update from iTunes on my desktop. No dice. I took the plunge and tried to update on WiFi again and was successful. I plugged my phone into my computer to sync music and iTunes wouldn't recognize my phone because my iTunes wasn't updated. My iTunes wouldn't update because my iMac software wasn't up to date. My desktop "update" claimed it was current. So...

I tried to download iTunes fresh, wouldn't open. I deleted my iTunes to try to download iTunes again and I'm now stuck here. It will shut down and restart if I hold the back power button. It will reboot to the same state. I have other devices but I'm emotionally attached to that computer and it cost a pretty penny. Any one have advice? Oh, and when I unplug and replug there is no change...

Thanks in advance. Rebecca

Can't access spec due to issues

Posted on Jan 7, 2014 1:24 PM

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Answer 1

Klaus1

Level 9

52,879 points

Jan 7, 2014 3:40 PM in response to Bek688

We do need to know what Mac you have and what version of OS X. No iMac can run iOS.

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Answer 2

Allan Jones

Level 9

78,848 points

Jan 7, 2014 7:13 PM in response to Bek688

Thanks in advance. Rebecca

Can't access spec due to issues

If the iMac is frozen and you can't get to the specs, when did you buy the computer? I ask because this forum is for iMacs made before 2006 but, due to Apple's non-intuituve forum label choices, people with newer Macs often end up in this forum with little traffic.

Also the troubleshooting for the 2006 and newer iMacs can be different from the older ones.

You can try inputting your serial number (on the bottom of the computer's stand, most likely) into this Apple page:

https://selfsolve.apple.com/agreementWarrantyDynamic.do

That can often give you the model.

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Answer 3

ddoza007

Level 1

0 points

Apr 1, 2014 12:48 PM in response to Bek688

I read thru all these posts a couple days ago because my mouse was working (moving and clicking) but nothing on my desk top was opening I could not even move a file or pull from the drop down bar...after rebooting, soft booting and unplugging and restarting nothing worked I was about to just order a new computer because mine was going on 7 years old and I thought it just died. My daughter came home sat down at the computer and preceeded to take the batteries out of the wireless mouse and then put them back in - It worked!!! Computer is working perfect now I did change the batteries but I'm so glad I did not try and reinstall software or even worse get rid of my computer- try it if nothing else is working.

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Answer 4

May 26, 2017 7:43 AM in response to ddoza007

Was this on an iMac or another computer? Because my Apple Mouse has to be plugged in with a cord on the back of the desktop. The mouse does not have any batteries.

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