newgen5015
Level 1 (0 points)

Q: Can't send iMessage to one of my contacts!

I can send an imessage to all my  iphone contacts except my fathers new iphone 5S.

He only gets my texts via cell network, but I get his repies in iMessage.

I have searched high & low but cant figure this one out.

My wife & son can both send an iMessage to him, but I seem to be the only one that can't send him an iMessage.

My phone's setting are the same as my wife's iphone.

FYI, I can Facetime his account, no problem. Just can't send an iMessage?

 

Anyone else have this problem?

iPhone 5, iOS 7.0.4

Posted on Jan 7, 2014 2:07 PM

by Delgadoh,Solvedanswer
Delgadoh Delgadoh
Level 4 (1,405 points)
A:

Hey newgen5015,

 

I understand that your iMessage seems to work normally with everyone except your father. To troubleshoot the issue, I would follow these steps on both of the devices:

 

  1. Restart your device.
  2. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
  3. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
  4. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
  5. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
  6. Back up and restore your device as new.

from: iOS: Troubleshooting Messages

http://support.apple.com/kb/TS2755

 

Do one step on both devices, then test, and if it doesn't work move to the next step and repeat. If you run through all of them on both devices, it should resolve the issue.

 

Welcome to Apple Support Communities!

 

Regards,

Delgadoh

Posted on Jan 9, 2014 7:56 AM

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newgen5015

Q: Can't send iMessage to one of my contacts!

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  • Helpful answers

  • by Delgadoh,Solvedanswer

    Delgadoh Delgadoh Jan 9, 2014 7:56 AM in response to newgen5015
    Level 4 (1,405 points)
    Jan 9, 2014 7:56 AM in response to newgen5015

    Hey newgen5015,

     

    I understand that your iMessage seems to work normally with everyone except your father. To troubleshoot the issue, I would follow these steps on both of the devices:

     

    1. Restart your device.
    2. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
    3. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    4. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    5. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
    6. Back up and restore your device as new.

    from: iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    Do one step on both devices, then test, and if it doesn't work move to the next step and repeat. If you run through all of them on both devices, it should resolve the issue.

     

    Welcome to Apple Support Communities!

     

    Regards,

    Delgadoh