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User profile for user: newgen5015
newgen5015 Author
User level: Level 1
15 points

Can't send iMessage to one of my contacts!

I can send an imessage to all my iphone contacts except my fathers new iphone 5S.

He only gets my texts via cell network, but I get his repies in iMessage.

I have searched high & low but cant figure this one out.

My wife & son can both send an iMessage to him, but I seem to be the only one that can't send him an iMessage.

My phone's setting are the same as my wife's iphone.

FYI, I can Facetime his account, no problem. Just can't send an iMessage?


Anyone else have this problem?

iPhone 5, iOS 7.0.4

Posted on Jan 7, 2014 2:06 PM

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User profile for user: Delgadoh
Delgadoh
User level: Level 4
1,481 points

Posted on Jan 9, 2014 7:56 AM

Hey newgen5015,


I understand that your iMessage seems to work normally with everyone except your father. To troubleshoot the issue, I would follow these steps on both of the devices:


  1. Restart your device.
  2. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
  3. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
  4. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
  5. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
  6. Back up and restore your device as new.

from: iOS: Troubleshooting Messages

http://support.apple.com/kb/TS2755


Do one step on both devices, then test, and if it doesn't work move to the next step and repeat. If you run through all of them on both devices, it should resolve the issue.


Welcome to Apple Support Communities!


Regards,

Delgadoh

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Question marked as Best reply
User profile for user: Delgadoh
Delgadoh
User level: Level 4
1,481 points

Jan 9, 2014 7:56 AM in response to newgen5015

Hey newgen5015,


I understand that your iMessage seems to work normally with everyone except your father. To troubleshoot the issue, I would follow these steps on both of the devices:


  1. Restart your device.
  2. Tap Settings > General > Reset > Reset Network Settings on your iPhone.
  3. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
  4. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
  5. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
  6. Back up and restore your device as new.

from: iOS: Troubleshooting Messages

http://support.apple.com/kb/TS2755


Do one step on both devices, then test, and if it doesn't work move to the next step and repeat. If you run through all of them on both devices, it should resolve the issue.


Welcome to Apple Support Communities!


Regards,

Delgadoh

Reply

Can't send iMessage to one of my contacts!

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