HELP MAIL IS DRIVING ME CRAZY!!!

I have used OS X mail for 3+ years no after switching from entourage with office x . . mail was a god sent, but i am having issues suddenly.

every message i sent to someone, goes to them (ive checked) and comes into my inbox addressed FROM me.

it takes random messages from my inbox, sent and deleted and keeps put them in drafts and outbox, and sends some messages as many as 10 times!!!

shows new mail notify for mailboxes with no new mail, i click little blue circle with the number in it goes away.

draft, outgoing, and sending/sent all mixing messages up with each other and or sending more then once . .

how do i fix this without having to delete the pref file and start all again, i have over 100 emails i want to keep and i dont know how to export and keep signatures, settings blah blah WHAT A PAIN . . please help!

17" Powerbook G4 1 GHz (First Gen) 1 G-Ram, Superdrive, Mac OS X (10.4.3), HP 2210 All-In-One, Mighty Mouse, Harmon Kardon Soundsticks (Gen II)

Posted on Jul 27, 2006 12:04 AM

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15 replies

Jul 27, 2006 6:31 AM in response to Taylor Mccabe

Taylor,

This might be due to an index file problem, which in turn may be caused by files leftover in mailboxes, from when used in an earlier version of Mail.

If your mailboxes, or at least some of them, originated in Panther, I want you to read the article at the link below, ands get back to me with some observations, before attempting any changes:

http://docs.info.apple.com/article.html?artnum=301315

This issue of leftover files applies not only to mailboxes you have previously created (which are in the Mailboxes folder the article mentioned) but can also apply to those mailboxes in account folders created prior to the upgrade to Tiger.

It may be useful to report the size of each file or folder. Do not, however, try to list the files that are within the folder named Messages, that is found in each and every mailbox. It is very important to compare the size of any file named "mbox" with that of the Messages folder. If the mbox is greater in size than the Messages folder, then not all messages have been converted to be in the Messages folder. If no messages have ever been missed since the upgrade to Tiger, then doing anything with the mbox files may not be called for.

The path to the Mail folder is Home/Library/Mail -- within the Mail folder are one or more account folders and the Mailboxes folder.

If there are leftover files, then after removing them, (all this while Mail is not running), then you should probably remove the Envelope Index file at the root level of the Mail folder, thus forcing Mail to reindex everything, when you relaunch it. It will announce it is ready to "import" you mailboxes, but allow this to continue, and it will only be reindexing those mailboxes in the Mail folder.

Let us know if you find leftover files. If none, forcing the reindexing will be the proper step, as well.

Jul 27, 2006 11:09 AM in response to Taylor Mccabe

i got some issues as a first time mac user 10.4... read my post.
mac mail often has times of interrupted service..as can ebe seen on thier reports and i think if we work when down its doing looping when tryng to restart/reset.
i have recieved multiple copies of emails(should have been 1) from mac
ccd me and then over 125 copies appeared more.
maybe they will work on it..if you write to them direct.and they get several reports of similar..

Jul 28, 2006 2:20 AM in response to Ernie Stamper

well, this computer was formatted and had tiger as a fresh install, and so was the same with all its mail. i will read into you response and try tomorrow, and will prob be in contact with you over here in this post seeing as how mail is so screwy.

last week i called home and had someone send me something from iphoto . . when i came home they had managed to turn off the tool bar, move some folders around and delete a few things . . argh some people should not be let near computers . . even macs. these problems did not occur until then, and i have set everything back up the way i had it.

i did pull the pref file, do a restart, then cancel the set up, put the file back and start mail again, and it did update something (dont remember what) but i got a message and progress bar while it did it.

i will read the article tomorrow and try what you have suggested

Jul 28, 2006 2:40 AM in response to Taylor Mccabe

ahh, now both your posts are back, im not computer impaired i swear, to add to this, every time i open mail it acts like its sending something, if i send more then one email, especially with attachments it will only send one at a time, and i have to close mail and open it and it will send the next until they are all done having to do that everytime in between each message.

it is also grabbing email and showing it as fresh email that i got earlier today and yesterday.

but im burned out, confused why posts are appearing and disappearing on this thread depending on what button i hit . . im going to bed ill work on this tomorrow, ernie i will let you know tomorrow and prob have questions.

nite.

Jul 28, 2006 7:20 AM in response to Taylor Mccabe

Taylor,

I don't know why posts are coming and going.

Since you have only had Tiger, and if you haven't transferred a previous Mail folder, then the article will not apply. However, indexing might still be involved.

Perhaps you should provide a fresh description of everything, including the episode with the friend, and then we will try to assist.

Ernie

Aug 3, 2006 1:35 AM in response to Taylor Mccabe

okay try again to keep it simple and on point.

always had tiger.

family member got on and in 10 min managed to destroy mail just sending a few pics from iphoto.

never had problems with mail before.

for multiple business reasons i NEED to fix with without losing everything, from messages, so signatures, to folders and mail in my inboxes.

It will keep putting messages already sent in outbox and send each time mail is started. causing clients, friends and family to get some emails over 10 times! these are usually recently sent emails.

Picks sent, deleted and messages currently in my inbox and puts them in drafts, i can delete them, click a different folder, source or inbox and come back with a new random draft from another folder, i can delete them but it takes about 10-15 message later and it stops.

i am getting copies of messages i sent to others showing up as new mail in my inbox showing they are sent from my addresses

i am receiving emails, that i have already pulled and downloaded off of my ISP servers and gets them 2,3 sometimes 5+ times as new mail.

this is all very confusing to me, usually mail works SO good. the only thing i can say from when the family member used it, was they managed to just open iphoto send some pics and turn off the toolbar and do all this, i told them how to turn on the toolbar again (over the phone) and they swore they didnt turn it off, it was off, weather that is true or not i am not sure, they are just computer smart enough to get into trouble and im sure it was done un-intentionally. but these problems started shortly after that, right around that time.

can we please fix this doing something that wont result in my losing all my email. i looked into you earlier post ernie and it didnt make much sense, but its something i am completely un-familiar with.

maybe ichat, or email session, or if not if there is a simple fix for here, please let me know this is starting to interfer with business, i am going to start using ISP webmail to avoid these problems.

Aug 3, 2006 8:11 PM in response to Taylor Mccabe

Taylor,

I am not sure that I have the complete picture, yet. However, the first to check is whether some corruption of the Outbox has occurred when the family member sent the photos.

Quit Mail, and in the Finder, open Home/Library/Mail/Mailboxes -- is there a Mailboxes folder, with blue Icon? If so, open the Mailboxes folder, and locate the Outbox.mbox. Control-click over it, and choose Get Info -- what is the size reported by Get Info?

Next, open Outbox.mbox, and report the files and folders within -- are there the expected Info.plist and Messages folder the only files within the root level of the Outbox.mbox? If there is a Messages folder, open it, and report whether there are any files within the Messages folder -- if so how many?

Ernie

Aug 4, 2006 4:04 AM in response to Taylor Mccabe

Taylor,

Normally, when connected to the internet, the Outbox.mbox should clear itself upon having sent your messages. The fact that yours still has one message "stuck", it appears, is not a normal thing, and might be a primary source of trouble. The one 8633.emlx probably accounts for most of the size of 11.2 MB, and is probably larger than your mail service provider will accept. It probably resulted from sending too many full size photos, via the facility to initiate an email with iPhoto, or trying one, very large photo, without resizing.

Quit Mail, and open to find this Outbox.mbox. and drag the Outbox.mbox to your Desktop. Relaunch Mail, and send a message -- check to see that the message goes our normally, and check again in the finder to see that the new Outbox.mbox has been created, and than its Messages folder is now empty.

It might turn out that your index to all message was messed up by whatever message that got caught, but hopefully not. Let me know if the other problems clear up -- this procedure should stop the continuous sending.

Keep me posted. It should also be obvious to you, now, that you can make a Duplicate of the Mail folder, and drag that resulting copy to another location, such as your Desktop, for temporary backup until you get this sorted out.

Ernie

Aug 4, 2006 11:31 AM in response to Ernie Stamper

first yes all these problems did occur well sending high res big pictures via email from iphoto. and yes a few were to big to get through the server. but all this as a result?


well i dragged the stuff out, it made a new outbox.mbox but started mail again and its still grabbing mail from the previous day, and calling it new mail, which really screws up my inbox if conversations were in order . . and still sends a message to im not sure who or where everytime i start it . . i see the little b&w swirl and then hear the mail taking off sound.

blah

Aug 4, 2006 1:09 PM in response to Taylor Mccabe

Taylor,

Quit Mail, and open the Mail folder, again, but this time find the Envelope Index file again (and any other with Envelope in the name) and delete it. Also, again delete the Outbox.mbox. Had you removed the Envelope Index once before?

Relaunch Mail, and it will announce it is ready to import your mailboxes -- allow this to continue, and it will not really be importing anything, but only reindexing your mailboxes.

Test, and let us know the result.

Ernie

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HELP MAIL IS DRIVING ME CRAZY!!!

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