Q: Finder Issues
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Jan 7, 2014 2:52 PMby rkaufmann87,Please download and run EtreCheck and post the report. You can find it at http://www.etresoft.com/etrecheck
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Jan 7, 2014 3:01 PMby Rudolfo007,Here's the report.
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac - model: iMac14,3
1 2.9 GHz Intel Core i5 CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GT 750M - VRAM: 1024 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 1:59:35
Disk Information:
APPLE HDD ST1000LM024 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.35 GB (891.43 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Western Digital External HDD 320.07 GB
EFI (disk1s1) <not mounted>: 209.7 MB
WINDOWS (disk1s2) /Volumes/WINDOWS: 99.64 GB (48.82 GB free)
APP'S (disk1s3) /Volumes/APP'S: 79.85 GB (23.26 GB free)
Mac OS X Mavericks (disk1s4) /Volumes/Mac OS X Mavericks: 138.94 GB (124.72 GB free)
Recovery HD (disk1s5) <not mounted>: 650 MB
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (2.2.7 - SDK 10.7)
com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.anchorfree.ajaxserver.plist 3rd-Party support link
[loaded] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[loaded] com.rim.BBDaemon.plist 3rd-Party support link
[not loaded] com.rim.nkehelper.plist 3rd-Party support link
[loaded] com.rim.tunmgr.plist 3rd-Party support link
Launch Agents:
[loaded] com.divx.dms.agent.plist 3rd-Party support link
[loaded] com.divx.update.agent.plist 3rd-Party support link
[loaded] com.rim.BBLaunchAgent.plist 3rd-Party support link
[loaded] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist 3rd-Party support link
User Launch Agents:
[loaded] com.google.keystone.agent.plist 3rd-Party support link
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
[loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
DivX Web Player: Version: 3.0.1.5 - SDK 10.5 3rd-Party support link
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Application Support/DivX
DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.0 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.0.0 (Build 10.0.1.41) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
DivX Converter: Version: 10.0.1 (Build 10.0.1.57) - SDK 10.5 3rd-Party support link
DivX Player: Version: 10.0.2 (Build 11.2.1.1) - SDK 10.5 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
12% hiutil
2% WindowServer
1% EtreCheck
1% HelpViewer
1% Microsoft Outlook
Top Processes by Memory:
197 MB Safari
139 MB com.apple.IconServicesAgent
123 MB mds_stores
123 MB WindowServer
123 MB Mail
Virtual Memory Information:
4.79 GB Free RAM
2.02 GB Active RAM
358 MB Inactive RAM
856 MB Wired RAM
471 MB Page-ins
0 B Page-outs
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Jan 7, 2014 3:27 PMby rkaufmann87,It appears your uptime is only a couple of hours, so it appears that you just installed 10.9.1, hit the Command - Spacebar keys and see if Spotlight is still indexing. If it is wait until it's done then retest the performance. In addition please uninstall (following the developers instructions:
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
[loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
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Jan 7, 2014 6:27 PMby rkaufmann87,Rudolfo007 wrote:
Do I need to uninstall this app: Clean my mac?
Spotlight is working perfectly...
I've run the test again and same issue still appeare !!!
Yes, it's a waste of system resources and tends to create more problems than it solves. Using 3rd party utilties to maintain OS X is pointless, OS X is not like MS Windows, it wil keep itself in very good shape if you just leave it alone.
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Jan 8, 2014 7:15 AMby Linc Davis,If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on principle, not because of anything suggested in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help to identify which such modifications you've installed, as well as some other aspects of the state of the system that may be pertinent.Here's a brief summary: Copy a line of text from this web page into a window in another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken while booted in “normal” mode. If the system is now running in safe mode and is bootable in normal mode, reboot as usual. If it only boots in safe mode, proceed anyway.
Below are instructions to run a UNIX shell script. It does nothing but produce human-readable output. However, you need to be cautious about running any program at the behest of a stranger on a public message board. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of damage. If you can't satisfy yourself that these instructions are safe, don't follow them.
The script will line-wrap or scroll in your browser, but it's really a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.If you have more than one user, and the affected user is not an administrator, then please run the script twice: once while logged in as the affected user, and once as an administrator. The results may be different. The administrator is the user that is created automatically on a new computer when you start it for the first time. If you can't log in as an administrator, just run the script as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.Launch the built-in Terminal application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.Triple-click anywhere in the line of text below on this page to select it:clear; shopt -s extglob; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; PB="/usr/libexec/PlistBuddy -c Print"; Pm () { [[ "$o" ]] && o=$(sed 's/^/ /' <<< "$o") && printf "$Fm" "$1" "$o"; }; Pc () { o=$(egrep -v '^[[:blank:]]*($|#)' "$2"); Pm "$1"; }; Pp () { o=$($PB "$2" | awk -F'= ' \/$3'/{print $2}'); Pm "$1"; }; Ps () { o="${o##+( )}"; [[ "$o" -ne 0 ]] && printf "$Fs" "$1" "$o"; }; a=$(id | grep -w '80(admin)'); r=1; [[ "$a" ]] && { sudo true; r=$?; }; { [[ "$a" ]] || echo $'No admin access\n'; [[ "$a" && "$r" -ne 0 ]] && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=$(system_profiler SPDiagnosticsDataType | sed '5,6!d'); fgrep -q P <<< "$o" && o=; Pm "POST"; o=$(nvram boot-args | awk '{$1=""; print}'); Ps "boot-args"; o=$(($(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( $(sar -u 1 10 | sed '$!d') ); [[ ${s[4]} -lt 90 ]] && o=$(printf 'User %s%%\t\tSystem %s%%' ${s[1]} ${s[3]}) || o=; Pm "Total CPU usage" && o=$(ps acrx -o comm,ruid,%cpu | sed '2!d'); Pm "Max %CPU by process (name, UID, %)"; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); Pm "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); Pm "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); Pm "Inserted libraries"; for f in crontab fstab launchd.conf sysctl.conf; do Pc $f /etc/$f; done; Pc "hosts" <(sed '1,10d' /etc/hosts); Pc "User crontab" <(crontab -l); Pc "User launchd" ~/.launchd; o=$(find {,/u*/lo*}/e*/periodic -type f -mtime -30d); Pm "Modified periodic scripts"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); Ps "Restricted user files"; cd; o=$(find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done); Pm "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); Pm "Unsigned shared libraries"; o=$(system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l); Ps "Font problems"; for d in {/,}L*/{La,Priv,Sta}*; do o=$(ls -A "$d"); Pm "$d"; done; [[ "$r" -eq 0 ]] && { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); Pm "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); Pm "Login hook"; Pc "Root crontab" <(sudo crontab -l);}; o=$(syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'); Pm "Kernel messages"; } 2> /dev/null | pbcopy; exitCopy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter your password, the script will run anyway, but it will produce less information. In most cases, the difference is not important, so don't worry about it.The script may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "[Process completed]" to appear in the Terminal window.You can then quit Terminal. The output of the script will have been copied to the Clipboard automatically. All you have to do is paste into a reply to this message by pressing command-V again. If any personal information, such as your name or email address, appears in the output, anonymize it before posting. Usually that won't be necessary. Please don't copy anything from the Terminal window.Occasionally, this forum rejects a post with the message, "You have included content in your post that is not permitted." That's because it misidentifies something in the post as a violation of the terms of use. If that happens, please post the output on Pastebin, then post a link here to the page you created.Others may offer you advice based on the output of the script. They speak only for themselves and I don't necessarily agree with their comments.________________________________
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights except as provided in the Terms of Useof Apple Support Communities ("ASC"). Readers of ASC may copy it for their own use. Neither the whole nor any part may be redistributed. -
Jan 8, 2014 9:08 AMby Rudolfo007,Here's the result of the Terminal:
Boot Mode: Normal
Loaded extrinsic kernel extensions:
com.rim.driver.BlackBerryUSBDriverInt (2.2.7)
com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18)
Loaded extrinsic user agents:
com.divx.dms.agent
com.divx.update.agent
com.rim.blackberrylink.BlackBerry-Link-Helper-Agent
com.rim.BBLaunchAgent
com.microsoft.SyncServicesAgent
com.google.keystone.user.agent
Modified periodic scripts:
/etc/periodic/daily/130.clean-msgs
/etc/periodic/daily/140.clean-rwho
/etc/periodic/daily/199.clean-fax
/etc/periodic/daily/310.accounting
/etc/periodic/daily/400.status-disks
/etc/periodic/daily/420.status-network
/etc/periodic/daily/430.status-rwho
/etc/periodic/daily/999.local
/etc/periodic/monthly/199.rotate-fax
/etc/periodic/monthly/200.accounting
/etc/periodic/monthly/999.local
/etc/periodic/weekly/320.whatis
/etc/periodic/weekly/999.local
Restricted user files: 41
Extrinsic loadable bundles:
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
(net.telestream.wmv.import)
/Library/Extensions/BlackBerryUSBCDCNCM.kext
(com.BlackBerry.driver.USBCDCNCM)
/Library/Extensions/BlackBerryVirtualPrivateNetwork.kext
(com.rim.driver.BlackBerryVirtualPrivateNetwork)
/Library/Extensions/RIMBBUSB.kext
(com.rim.driver.BlackBerryUSBDriverInt)
/Library/Internet Plug-Ins/DivX Web Player.plugin
(com.divx.DivXWebPlayer)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
(net.telestream.wmv.plugin)
/Library/Internet Plug-Ins/OVSHelper.plugin
(com.divx.OVSHelper)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/QuickTime/DivX Decoder.component
(com.DivXInc.DivXDecoder)
/Library/QuickTime/DivX Encoder.component
(com.DivXInc.DivXCodec)
/Library/QuickTime/Flip4Mac WMV Advanced.component
(net.telestream.wmv.advanced)
/Library/QuickTime/Flip4Mac WMV Export.component
(net.telestream.wmv.export)
/Library/QuickTime/Flip4Mac WMV Import.component
(net.telestream.wmv.import)
Library/Address Book Plug-Ins/SkypeABDialer.bundle
(com.skype.skypeabdialer)
Library/Address Book Plug-Ins/SkypeABSMS.bundle
(com.skype.skypeabsms)
Font problems: 29
/Library/LaunchAgents:
com.divx.dms.agent.plist
com.divx.update.agent.plist
com.rim.BBLaunchAgent.plist
com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist
/Library/LaunchDaemons:
com.adobe.fpsaud.plist
com.anchorfree.ajaxserver.plist
com.microsoft.office.licensing.helper.plist
com.rim.BBDaemon.plist
com.rim.nkehelper.plist
com.rim.tunmgr.plist
/Library/PrivilegedHelperTools:
com.box.sync.bootstrapper
com.box.sync.iconhelper
com.microsoft.office.licensing.helper
Library/LaunchAgents:
com.google.keystone.agent.plist
com.microsoft.LaunchAgent.SyncServicesAgent.plist
Loaded extrinsic daemons:
com.rim.tunmgr
com.rim.BBDaemon
com.microsoft.office.licensing.helper
com.anchorfree.ajaxserver
com.adobe.fpsaud
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Jan 8, 2014 12:54 PMby Linc Davis,I suggest you remove "BlackBerry Desktop Manager" and see whether there's an improvement.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button.
Back up all data before making any changes.
You will generally have to reboot in order to complete an uninstallation. Until you do that, the uninstallation may have no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.
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Jan 8, 2014 1:28 PMby Rudolfo007,Dear Mr. Linc,
I'm really thankful for your kind assistance, but even with fully uninstalling a third party app, the issue appears to remain on my system.
I've install the OS X twice today w\o any other app either from App Store, once I finished startup and I complete the setup, I create a folder on the desktop then I sent it to the trash, trust me it takes up to 10 - 15 sec. to vanish from the desktop.
I had a Macbook before with Mountain Lion and it has a lot of 3rd party apps on it with no hangs or stuck or anything as same as what's happening with me recently.
