Restore on iTunes now has a password??? I didn't put a PW on it!

I had a iPhone 4, and was going to trade it on on an iPhone 5s. I made sure to back it up before I took it in. When I took it in, they had me wipe it. When I got home, all of the sudden my restore (which was the only deliberate backup I had run in a year because I was under the assumption every time you sync'd it backed up your phone) now has a password assigned to it which I do not know! I did NOT assign a password!!! Please help, I've lost a lot of contacts, all my calendar and notes!!!

iPhone 5s, iOS 7

Posted on Jan 7, 2014 4:09 PM

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2 replies

Jan 7, 2014 4:18 PM in response to JamesDWeaver

There are 2 ways a password can be assigned to a backup, and only 2. The first is that you checked "Encrypt iPhone backups" at some time in the past, were prompted for a passcode, were prompted to re-enter the passcode. It could have been 2 years ago; iTunes remembers. The other is that your phone connects to a corporate MS Exchange account, and your Exchange administrator installed a security policy requiring passcodes on backups.


There is a slim possibility that the message is erroneous. Is "Encrypt Backup" checked on the Summary screen when you connect your iPhone and click on its name in iTunes? If it is not try rebooting your computer.


The only other way to find the passcode is to keep trying passcodes that you might have used. Instead or trying to restore the new phone just uncheck the "Encrypt Backup" checkbox and start guessing.


I said "only" but there is another way that sometimes works. Elcomsoft makes password cracking software for law enforcement purposes. They have a backup password cracker specifically for iPhone backups. It is not free, but there is a trial version that will give you the first 2 characters of the password if it can. Their FAQ says that if you have a really good password it may not be able to crack it in your lifetime, but weak passwords are a snap. You can help it by giving it a list of passwords that you commonly use. Note that this is the only backup password cracker that has any chance of working. There are several other products on the market that have generated many complaints.

Jan 7, 2014 4:20 PM in response to JamesDWeaver

It sounds like you assigned an encryption password on iTunes. See this:


Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.

If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.

The above comes from here:

http://support.apple.com/kb/HT4946

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Restore on iTunes now has a password??? I didn't put a PW on it!

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