Awful iPhone situation. NEED HELP!

Question

Awful iPhone situation. NEED HELP!

So I probably have one of the worst iPhone situations ever right now. I woke up this morning, turned my iPhone on, and for some reason it froze during the boot and has been stuck on the apple logo all day. When I got home from school, I plugged it into my computer and was just going to restore it off of an old back up. Turns out, itunes won't recognize my iPhone. It doesn't show up when I plug it in. So, I did some digging online and found out that you can get itunes to recognize your device if you put it into DFU mode. Thing is, my power button is broken, and it has been over a year since I bought my device, so I can't put it into DFU mode! I downloaded some programs that will allow me to put my phone into DFU mode without having a power button, but they all require my computer to recognize my phone when I plug it in. Can someone please tell me what to do I've spent hours trying to get this to work and so far nothing has.

iPhone 4S, iOS 7.0.4

Posted on Jan 7, 2014 6:47 PM

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Answer 1

ChrisJ4203

Level 10

230,299 points

Jan 7, 2014 6:51 PM in response to ed.ecproductions

You are going way out of the way to do something here. What computer OS are you using? Since you don't say, see one of these support documents to get the phone recognized in iTunes.

Windows: http://support.apple.com/kb/TS1538

OS X: http://support.apple.com/kb/TS1591

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Answer 2

Jan 8, 2014 1:50 PM in response to ChrisJ4203

I just need to know how to restore my phone. iTunes won't recognize it, the power button is broken, and I have no way of accessing the phone.

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Answer 3

ChrisJ4203

Level 10

230,299 points

Jan 8, 2014 1:52 PM in response to ed.ecproductions

I posted links to help you get your iTunes to recognize the phone, dependent on the operating system of your computer. Plus you seem to be trying to use some programs that are reserved for jailbroken devices. Have you jailbroken your phone?

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Answer 4

KiltedTim

Level 10

195,105 points

Jan 8, 2014 1:57 PM in response to ed.ecproductions

Make an appiontment at the genius bar and pay for an out of warranty replacement. It will cost you $199.

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Answer 5

Jan 8, 2014 2:30 PM in response to ChrisJ4203

I haven't jailbroken the phone. During the startup it froze on the apple logo. I recently updated it though could that be the problem?

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Answer 6

KiltedTim

Level 10

195,105 points

Jan 8, 2014 2:33 PM in response to ed.ecproductions

No. The problem is your phone is physically broken. The power button doesn't work. Since the powere button won't work, there is no way to get it into Recovery mode or DFU mode so that you can forcibly restore it.

You need to make an appointment at the genius bar and get your phone serviced. With a broken power button, you were living on borrowed time. you're time has now run out.

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Answer 7

ChrisJ4203

Level 10

230,299 points

Jan 8, 2014 2:38 PM in response to ed.ecproductions

No, the update is not the problem. If you didn't take the time to look at what I provided to get iTunes to recognize the phone, or if you did and it didn't work, then you are out of luck, since as KiltedTim says, you cannot do any of the basic troubleshooting with the broken power button. You need to get the device serviced.

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Answer 8

Jun 14, 2014 6:56 PM in response to ed.ecproductions

What programs did you download?

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