kakitiga

Q: Hi, I have a macbook pro and when using FaceTime outgoing calls it says connecting but it never connects, however, I can receive incoming calls. Does anyone have any suggestions please?

Hi,

I have a macbook pro and when making outgoing calls on facetime I get to connecting but it never does connect, however I can receive incoming calls. Any suggestions please?

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Jan 8, 2014 8:26 AM

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Q: Hi, I have a macbook pro and when using FaceTime outgoing calls it says connecting but it never connects, however, I can receive i ... more

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  • by sterling r,

    sterling r sterling r Jan 10, 2014 2:39 PM in response to kakitiga
    Community Specialists
    Jan 10, 2014 2:39 PM in response to kakitiga

    Hey there kakitiga,

     

    It sounds like you are trying to make a call with FaceTime, it never finishes connecting to the person you are trying to reach. I want to recommend the troubleshooting steps from this article named:

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

    If you encounter issues making or receiving FaceTime calls, try the following:

    • Verify that FaceTime is enabled in FaceTime > Preferences.
      • If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
    • Verify that the Date, Time, and Time Zone are set correctly:
      1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
      2. Enable "Set Automatically".
      3. Click the Time Zone tab and confirm the closest city is correct.
    • Verify that both parties are connected to an active broadband Internet connection.
    • Verify the phone number or email address being used is the correct one activated for FaceTime.
      • You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
    • Verify that both parties have installed the latest software updates for their Mac and/or device. See:

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling