Hi, I have a macbook pro and when using FaceTime outgoing calls it says connecting but it never connects, however, I can receive incoming calls. Does anyone have any suggestions please?

Hey there kakitiga,

It sounds like you are trying to make a call with FaceTime, it never finishes connecting to the person you are trying to reach. I want to recommend the troubleshooting steps from this article named:

FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/ts4185

If you encounter issues making or receiving FaceTime calls, try the following:

• Verify that FaceTime is enabled in FaceTime > Preferences.

  If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.

• Verify that the Date, Time, and Time Zone are set correctly:
  
  1. From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
  2. Enable "Set Automatically".
  3. Click the Time Zone tab and confirm the closest city is correct.
• Verify that both parties are connected to an active broadband Internet connection.
  • See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
  • Consult Using FaceTime behind a firewallfor necessary ports to open in firewalls, security software and routers.
  • If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
• Verify the phone number or email address being used is the correct one activated for FaceTime.

  You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.

• Verify that both parties have installed the latest software updates for their Mac and/or device. See:
  • Mac OS X: Updating your software
  • iOS: How to update your iPhone, iPad, or iPod touch

Thank you for using Apple Support Communities.

All the best,

Sterling