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Alemap48

Q: iTunes or apps won't download

hi I have downloaded apps ok but for some reason I

Apps won't download now !  And I can't seem to get into iTunes either, anyone out there to give me some advice please?

iPad

Posted on Jan 8, 2014 8:30 AM

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Q: iTunes or apps won't download

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  • by sterling r,Solvedanswer

    sterling r sterling r Jan 10, 2014 2:09 PM in response to Alemap48
    Community Specialists
    Jan 10, 2014 2:09 PM in response to Alemap48

    Hello Alemap,

     

    It sounds like you are unable to access the iTunes Store or download apps. I want to suggest starting with this article named:

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

    If the issue persists, try the steps outlined in ths article:

    iTunes: Advanced iTunes Store troubleshooting

    http://support.apple.com/kb/TS3297

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • by Alemap48,

    Alemap48 Alemap48 Jan 10, 2014 2:38 PM in response to Alemap48
    Level 1 (1 points)
    Jan 10, 2014 2:38 PM in response to Alemap48

    Hi thanks for all that, but what I did first was reboot my iPad till I see the apple logo, after that it was fine, thanks again

    Pamela

  • by Kristy1963,

    Kristy1963 Kristy1963 Jul 4, 2014 3:03 AM in response to sterling r
    Level 1 (0 points)
    Jul 4, 2014 3:03 AM in response to sterling r

    TThis didn't work

  • by sterling r,

    sterling r sterling r Jul 6, 2014 12:49 PM in response to Alemap48
    Community Specialists
    Jul 6, 2014 12:49 PM in response to Alemap48

    Wonderful! Thank you for the update, I'm glad to know all is now working as expected.