weekatie
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Q: Why can I not send messages without wifi?

My iphone 5c stopped sending and receiving messages plus calls a few days ago. I have tried turning my phone off and on again, turning imessage off and on. Imessage states 'waiting for activation' which takes a long time and the final result is failure to activate. Help!

iPhone 5c, iOS 7.0.4

Posted on Jan 8, 2014 8:45 AM

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weekatie

Q: Why can I not send messages without wifi?

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  • by sterling r,

    sterling r sterling r Jan 10, 2014 12:54 PM in response to weekatie
    Community Specialists
    Jan 10, 2014 12:54 PM in response to weekatie

    Hello Weekatie,

     

    Thank you for your question. It sounds like you cannot make any calls or text messages with the cellular connection. I wanted to recommend these steps from the article named:

    iPhone: Troubleshooting issues making or receiving calls

    https://support.apple.com/kb/TS3406

    Follow the steps below to resolve this issue. Please test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Note:         Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.
    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    6. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    7. Try to make or receive calls in another location.
    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.
    10. Restore the phone as new.

    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling