1 Reply Latest reply: Jan 10, 2014 2:41 PM by sheila_m.
smmerrill Level 1 Level 1

I have an ipod video 30GB with click wheel that won't restore. I have followed support instructions w/no success. Ipod shows white screen saying restore is necessary. Once I plug into Itunes it prompts to restore and ipod looks like it is restarting and then it prompts again to restore, over and over again this cycle. I have all the updates on my windows and all all current updates on Itunes. I have followed support instructions to restart and restore ipod. Nothing seems to be working. Please help?

Windows 7