HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
-
All replies
-
Helpful answers
-
Jan 10, 2014 12:32 PM in response to dschofieldby matt00,Hey MohmmedK,
Thanks for the question. Error -1 is outlined in the following resource:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
If you have attempted to restore your iPhone two more times with a secondary cable/computer/network, and still receive the error, please contact Apple for support and service options. The following link should help you get started with the process. Included, you will find information on topics such as warranty, service pricing, and express replacement service.
Apple - Support - Service Answer Center
http://www.apple.com/support/iphone/service/faq/
Thanks,
Matt M.