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Helpful answers
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Jan 10, 2014 8:45 AM in response to vanessafrompmby matt00,Hey vanessafrompm,
Thanks for the question. I understand you are experiencing issues with your iPod shuffle. To troubleshoot these issues, let’s try resetting your iPod:
http://support.apple.com/kb/HT1655
Thanks,
Matt M.
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Jan 10, 2014 10:58 AM in response to matt00by wolfsburgy,Thanks for the suggestion, it did not help though. I also went into my device in iTunes and "Restored" my iPod, but again no joy.