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App Store doesn't work, iTunes Store shows 5002 Error

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After 5 min loading - no conntent. When i try to login into iTunes, it schows 5002 Error. No errors or notices in console.app.

Help please 🙂

MacBook Pro with Retina display, OS X Mavericks (10.9.1)

Posted on Jan 8, 2014 12:29 PM

Reply
1 reply

Jan 8, 2014 1:36 PM in response to andeedotnet

First, see whether anything in these discussions helps:


An unknown error occurred (5002) in Shopping Cart

itunes store error 5002

Unknown error 5002


If not, see below.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

App Store doesn't work, iTunes Store shows 5002 Error

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