how to fix message not downloaded from server

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Level 1

5 points

how to fix message not downloaded from server

Hello everyone,

My name is Joshua Kahley, and I am an IT technician in charge of handeling email related issues in my company. We host our own web and email server and since the I-OS 7 update we have had a problem where many messages cannot be retrieved from our email server. I confirmed with my own phone that this issue did not exist prior to I-OS 7, messages that displayed fine before were no longer be readable on I-OS 7 when i upgraded.

The error message I recieve is "This message has not been downloaded from the server"

I'm not sure if this is a problem that can be solved on the phone itself as I have tried changing numerous settings. Has anything changed with the way I-OS 7 handles IMAP messages that my require us to change settings on our server? No other email provider has this issue as far as I can tell; in addition, all of our customers have the same issue (they all have their email through our servers)

If anyone has any insight into this I would greatly appriciate it.

~Joshua Kahley

iPhone 4 (8GB), iOS 7.0.4

Posted on Jan 8, 2014 12:43 PM

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Answer 1

IlDavo

Level 1

40 points

May 19, 2014 1:56 PM in response to TheBlastMage

No fix, but I found a work-around for a single message that iOS email refuses to download at http://www.bitcraft.com.au/iphone-mail-app-says-this-message-has-not-been-downlo aded-from-server/

that reads:

...here’s a quick fix… Forward the message. Just click Forward and it will ask you “Download rest of message first?”. Say yes and then you will see the old message quoted in the forward. Now if only Apple would make than an option without having to ‘fake’ forward it…

The above worked for me when I encountered "This message has not been downloaded from server” on my iPad 3 running iOS 7.1.1.

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Answer 2

Dec 18, 2015 10:44 PM in response to IlDavo

I Don't know why this works, but I tried turning off the iCloud Drive in Settings / Mail, Contacts, Calendars / and I turned off the iCloud Drive to not allow apps to store documents in the iDrive. This brought back all my content in my email. Hope this works to help solve the problem.

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