TS2235: Bonjour for Windows doesn't work due to firewall settings

Learn about Bonjour for Windows doesn't work due to firewall settings
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Bleedingblue65

Q: Hi, how can I print from my IPAD to my wireless HP 6520 printer.  I have a wireless network and my IPAD and wireless printer are connected to the same network.  But when I send a job, I get the "no air printer found" message.

My windows firewall is disabled (protected by Comcast's Norton program) so that should not be a problem.  Should I down load Bonjour?

Posted on Jan 8, 2014 1:28 PM

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Q: Hi, how can I print from my IPAD to my wireless HP 6520 printer.  I have a wireless network and my IPAD and wireless printer ... more

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  • by norm123,

    norm123 norm123 Jan 10, 2014 2:01 PM in response to Bleedingblue65
    Community Specialists
    Jan 10, 2014 2:01 PM in response to Bleedingblue65

    Hello Bleedingblue65

     

    Check out the section highlighted below to troubleshoot your issues printing through AirPrint.

     

    AirPrint Basics

    http://support.apple.com/kb/ht4356

     

    If you are unable to print, or if you see the message "No AirPrint Printers Found"

    Verify that the printer:

    1. Has power and is turned on. If it has power, turn the printer off and then on again to see if that resolves the issue.
    2. Is connected to the same Wi-Fi network as the iOS device.
    3. Has the latest firmware version installed.
    4. Has paper with enough ink or toner installed.
    5. Is free of any errors displayed on the printer's control panel.

    If necessary, consult the printer documentation or contact the printer vendor for help with the above steps.

    Notes:

    • AirPrint printers connected to the USB port of the Apple AirPort Base Station or Time Capsules are not supported with AirPrint.
    • Some Wi-Fi AirPrint printers can take several minutes to join a Wi-Fi network after being turned on. Ensure that the AirPrint printer is connected to the Wi-Fi network before attempting to print.

     

    Regards,

    -Norm G.