Restore Failure - Could not open connection to helper tool

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Restore Failure - Could not open connection to helper tool

I created a disk image on an external firewire drive using disk utility.

The external drive is bootable and I run the Disk Utility software from the external drive.

When I try to restore from the image selecting the source and target I get the following error after clicking the "Restore" button:

" Restore Failure

Could not open connection to helper tool."

Any suggestions on how to troubleshoot this?

Additional info:

MacBook Pro 2.16 Intel
Tiger 10.4.7
Boot ROM MBP12.0061.B00
SMC 1.5f10
Internal Hard Disk: ST9120821AS
External Hard Disk: FireLite FW800
All software and firmware up-to-date
Disk Utility 10.5.6 (198.12)

MacBook Pro 17 2.16, Mac OS X (10.4.7), MacBook Pro 17 2.16 / 2GB / 10.4.7 / MBP12.0061.B00 / 1.5f10

Posted on Jul 27, 2006 9:39 AM

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Answer 1

Oct 12, 2006 7:48 PM in response to rpMac

Yep, same problem here...
Though its only happening for me when I try to restore using FAT-32 formatted images.

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Answer 2

Nov 15, 2006 9:40 AM in response to rpMac

I've experienced the same problem. What I know is that we built a system image using Disk Utility on a MacPro and we experience this error when attempting to restore the image on another MacPro using Disk Utility.

I've successfully built system images of MacBook Pros and restored them without any problems. However, I believe I may have built the image using Carbon Copy Cloner. This may warrant some more experimentation using the different utilities.

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Answer 3

Nov 15, 2006 12:12 PM in response to Dave Largent

O.K. Using Disk Utility I rebuilt the image and was able to restore the image to another Mac Pro. Here's what I did differently.
1. I made sure that I ran "repair permissions" prior to building the image.
2. I created the image as "Read Only" INSTEAD of "Compressed".

Of course, I also ran "Scan image for restore" on that image.

Everything worked fine.

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Answer 4

macsys

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Nov 22, 2006 5:07 AM in response to rpMac

I thought I was going out of my mind with this, at least it's not just me.

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