iTunes won't start on my Dell computer
iTunes had been working great. Everything is up to date. Suddenly it does not want to start. I am getting the following errors in the event viewer.
Faulting application name: iTunes.exe, version: 11.1.3.8, time stamp: 0x5274a87d
Faulting module name: CoreFoundation.dll, version: 1.630.18.0, time stamp: 0x516e01ae
Exception code: 0xc0000005
Fault offset: 0x0005edd0
Faulting process id: 0x223c
Faulting application start time: 0x01cf0ccb55c72a76
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
Report Id: 938b8319-78be-11e3-b56f-782bcbb7c7ad
and
Fault bucket 3953242621, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.1.3.8
P3: 5274a87d
P4: CoreFoundation.dll
P5: 1.630.18.0
P6: 516e01ae
P7: c0000005
P8: 0005edd0
P9:
P10:
Attached files:
C:\Users\smithdr.PRIVATE\AppData\Local\Temp\WER1CE.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\smithdr.PRIVATE\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCr ash_iTunes.exe_3888909ba3f5211cc3d11a6342708995b5e47e_24d040c1
Analysis symbol:
Rechecking for solution: 0
Report Id: 938b8319-78be-11e3-b56f-782bcbb7c7ad
The error file reads:
Version=1
EventType=APPCRASH
EventTime=130336981675916025
ReportType=2
Consent=1
UploadTime=130336981676228026
ReportIdentifier=938b831a-78be-11e3-b56f-782bcbb7c7ad
IntegratorReportIdentifier=938b8319-78be-11e3-b56f-782bcbb7c7ad
WOW64=1
Response.BucketId=3953242621
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=11.1.3.8
Sig[2].Name=Application Timestamp
Sig[2].Value=5274a87d
Sig[3].Name=Fault Module Name
Sig[3].Value=CoreFoundation.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.630.18.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=516e01ae
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0005edd0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreText.dll
LoadedModule[43]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[44]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[45]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[46]=C:\Windows\system32\iphlpapi.dll
LoadedModule[47]=C:\Windows\system32\WINNSI.DLL
LoadedModule[48]=C:\Windows\syswow64\WININET.dll
LoadedModule[49]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[50]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[51]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[52]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[53]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[54]=C:\Windows\syswow64\iertutil.dll
LoadedModule[55]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[56]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[57]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[58]=C:\Windows\system32\DSOUND.dll
LoadedModule[59]=C:\Windows\syswow64\ole32.dll
LoadedModule[60]=C:\Windows\system32\POWRPROF.dll
LoadedModule[61]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[62]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[63]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[64]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[65]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[66]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[67]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
LoadedModule[68]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[69]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[70]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[71]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[72]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[73]=C:\Windows\system32\MSIMG32.dll
LoadedModule[74]=C:\Windows\system32\ODBC32.dll
LoadedModule[75]=C:\Windows\system32\OLEACC.dll
LoadedModule[76]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[77]=C:\Windows\system32\RICHED20.dll
LoadedModule[78]=C:\Windows\system32\USERENV.dll
LoadedModule[79]=C:\Windows\system32\profapi.dll
LoadedModule[80]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[81]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[83]=C:\Windows\system32\d3d9.dll
LoadedModule[84]=C:\Windows\system32\d3d8thk.dll
LoadedModule[85]=C:\Windows\system32\dwmapi.dll
LoadedModule[86]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[88]=C:\Program Files (x86)\iTunes\iAdCore.dll
LoadedModule[89]=C:\Windows\system32\odbcint.dll
LoadedModule[90]=C:\Windows\system32\dnssd.dll
LoadedModule[91]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[92]=C:\Windows\system32\rsaenh.dll
LoadedModule[93]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[94]=C:\Windows\system32\uxtheme.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-341724675/nBucketTable=1/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe
I have unistalled and reinstalled numerous times and it still doesn't work. Any help would be appreciated.
Thanks!
