Ed Douglas
Level 1 (5 points)

Q: Compressor 4.1 waiting....

I've had the WORST luck using compressor 4.x of ANY Apple software since I started with my first Mac in 1987. Compressor repair has let me get the occassional job through on my old machine, but this version (4.1) has me livid.

 

I'm on a late 2013 rMBP 16GB RAM, 512 GB SSD, MacOSX 10.9.1, FCPx 10.1, Compressor 4.1. I'm simply attempting to take a 30 min H264 and convert it to a DV stream. Simple. I set up the task, and run the batch on "this computer" & all I get is Waiting...... NOTHING HAPPENS!

qmasterd in activity monitor is listed as not responding.

 

Ran the latest version of Compressor repair, repaired disk permisions.... am now at a loss as to how to get this app to actually do ANYTHING.

 

 

 

I'm hoping the brain trust out there has some insightfull suggestions.

 

thx

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.1), 16GB Ram, 512GB SSD

Posted on Jan 8, 2014 7:42 PM

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Ed Douglas

Q: Compressor 4.1 waiting....

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  • by David M Brewer,

    David M Brewer David M Brewer Mar 19, 2014 1:18 PM in response to AnonimaKontonWTF
    Level 6 (9,429 points)
    Video
    Mar 19, 2014 1:18 PM in response to AnonimaKontonWTF

    The other day I did the same thing that AnonimaKontonWTF said in this post... I just trash the folder (saved the custom setting)  works for me. To bad that Digital Rebellion 'Remove Compressor 4' app doesn't remove this folder.

  • by IrraIvan,

    IrraIvan IrraIvan Apr 30, 2014 6:32 AM in response to Ed Douglas
    Level 1 (0 points)
    Apr 30, 2014 6:32 AM in response to Ed Douglas
    1. install App Cleaner http://www.freemacsoft.net/appcleaner/
    2. choose "Compressor" and both "Droplets"
    3. then klick search and delete that ******* programm.
    4. make a restart
    5. empty the trash
    6. feel free to reinstall that &%$$§$%& compressor.

  • by IrraIvan,

    IrraIvan IrraIvan Apr 30, 2014 6:52 AM in response to Ed Douglas
    Level 1 (0 points)
    Apr 30, 2014 6:52 AM in response to Ed Douglas

    Apple (compressor programers) read and repeat:

     

    we need a „reset“ button with that we can kill running jobs, reset settings, reset the hole program!

     

    Please

  • by Warwick Teale,

    Warwick Teale Warwick Teale Apr 30, 2014 7:04 AM in response to IrraIvan
    Level 3 (588 points)
    Apr 30, 2014 7:04 AM in response to IrraIvan

    Hi Irralvan, unfortunately bold type, terse directives and English spelling errors ("whole") to Apple are unhelpful in these forums.


    Instead what IS very helpful aside from suggestions/tips that actually work is Apple Software Feed Back at http://www.apple.com/feedback/compressor.html

     

    Perhaps you might post these there.

     

    BTW.. helpful tip... you can ",,reset" applications and tasks in the OSX UI simply through the /applications/utilities/activity monitor.app/View "Quit Process or "Send signal" or use the unix/linux kill command. It's been around since 2002.

     

    Warwick

    Hong Kong

  • by IrraIvan,

    IrraIvan IrraIvan Apr 30, 2014 7:16 AM in response to Warwick Teale
    Level 1 (0 points)
    Apr 30, 2014 7:16 AM in response to Warwick Teale

    i know, thanks for the link.

    But we life in 2014, so why i need a activity monitor or the terminal to kill a compressor job?

  • by John Baughman,

    John Baughman John Baughman May 15, 2014 7:19 PM in response to AnonimaKontonWTF
    Level 1 (45 points)
    Accessibility
    May 15, 2014 7:19 PM in response to AnonimaKontonWTF

    I have repeatedly tried to fix this problem with Compressor stalling when multiple instances are selected.  I've removed all of the folders in the Library/Application Support/Compressor folder except for the Settings folder.

    I am able to process files in Compressor but only when I deselect "Enable additional Compressor instances".

     

    This is the error message I get in Console related to Compressor:

     

    <mrk tms="421899309.096" tmt="05/15/2014 20:15:09.096" pid="3518" kind="begin" what="log-session"/>

    <mrk tms="421899309.096" tmt="05/15/2014 20:15:09.096" pid="3517" kind="begin" what="log-session"/>

    <log tms="421899362.165" tmt="05/15/2014 20:16:02.165" pid="3460" lvl="2" msg="CException caught: Failed to open file /Users/jbaugh/Library/Application Support/Compressor/Storage/5AF56292-011B828F/jobs/directory: No such file or directory"/>

    <log tms="421899362.166" tmt="05/15/2014 20:16:02.166" pid="3460" msg="Turning on unmanaged services for [This Computer]"/>

    <mrk tms="421899362.166" tmt="05/15/2014 20:16:02.166" pid="3460" kind="begin" what="CJobControllerService::publishClusterStorage"></mrk>

    <log tms="421899362.167" tmt="05/15/2014 20:16:02.167" pid="3460" msg="Cluster storage URL = file2nfs://localhost/Users/jbaugh/Library/Application%20Support/Compressor/Stor age/5AF56292-011B828F/shared/"/>

    <log tms="421899362.167" tmt="05/15/2014 20:16:02.167" pid="3460" msg="Publishing shared storage."/>

    <log tms="421899362.178" tmt="05/15/2014 20:16:02.178" pid="3460" msg="Subscribing to shared storage, local path = /Users/Shared/Library/Application Support/Compressor/Storage/5AF56292-011B828F/shared"/>

    <mrk tms="421899392.000" tmt="05/15/2014 20:16:32.000" pid="3460" kind="end" what="CJobControllerService::publishClusterStorage"></mrk>

    <log tms="421899392.000" tmt="05/15/2014 20:16:32.000" pid="3460" msg="CJobControllerService::startClusterStorage() failed: Shared storage client timed out while subscribing to %22nfs://Johns-Mac-Pro.local/Users/jbaugh/Library/Application%20Support/Compres sor/Storage/5AF56292-011B828F/shared;port=1024%26hostUUID=76E0B949-EE4A-55AC-BF9 C-F672A61F4F56%22"/>

     

    This is occuring in a new clean install of Mavericks.  On the back up copy of my old Mavericks boot drive Compressor works fine with 3 instances turned on.

    Any help will be greatly appreciated.

    John

  • by Stefano Folgaria,

    Stefano Folgaria Stefano Folgaria Jun 20, 2014 12:16 PM in response to AnonimaKontonWTF
    Level 1 (30 points)
    Jun 20, 2014 12:16 PM in response to AnonimaKontonWTF

    that's the magical word to make it works!

  • by wrecked4,

    wrecked4 wrecked4 Apr 13, 2015 5:49 PM in response to IrraIvan
    Level 1 (39 points)
    iPhone
    Apr 13, 2015 5:49 PM in response to IrraIvan

    Compressor 4.2 looks to have a reset in the Preferences menu, under "Advanced" and "Reset Queue". I was having a similar waiting issue. I selected "Cancel Jobs" after clicking the "Reset Queue" button, then I got an option to repair compressor after I tried to start another batch. After I "fixed compressor" or whatever it said, everything worked fine.

     

    I'm not sure if this is new to 4.2, since I have literally only been using 4.1 for a day or so, then upgraded to 4.2 this afternoon.

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