HT202023: About in-app purchases

Learn about About in-app purchases
Dolyweb
Level 1 (0 points)

Q: my daughter thought she was buying a free app and it charged my account.  How do I dlete the app and get refunded mymoney?

My daughter thought she was buhying a free app and it charged myaccount.  How do I get this charge refunded?

iPod touch

Posted on Jan 8, 2014 8:51 PM

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Dolyweb

Q: my daughter thought she was buying a free app and it charged my account.  How do I dlete the app and get refunded mymoney?

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 9, 2014 12:16 AM in response to Dolyweb
    Level 10 (135,696 points)
    iTunes
    Jan 9, 2014 12:16 AM in response to Dolyweb

    All purchases are considered final but you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    You can use Settings > General > Restrictions on your iPod to turn off in-app purchases, and you might also have a Require Password setting on the screen which you can set to 'Immediately' (the default is a 15 minute period durig which it doesn't need re-entering).